October 1, 2024 38 Comments
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Cisco Services (CX)

The Art and Science of CX Success

2 min read

Happy CX Day! Once again, we are thrilled to join this global celebration of “Customer Experience” (CX), a day dedicated to celebrating the amazing work across the globe that our customers and partners have been able to achieve by harnessing the power of Cisco Customer Experience (CX)!

This year, we’re spotlighting some of the work done by Cisco customers and partners. Workday, Expo City Dubai, and Data #3 have leveraged the “art and science of CX.” These organizations have navigated complex challenges and set new standards in their respective industries. Their stories are a testament to the impact of the art and science that is CX!

Workday: Enhanced consistency, security, and faster deployments with automation

Workday, a leader in enterprise cloud applications for finance and human resources, sought to enhance consistency, security, and speed of deployments through automation. Cisco Services as Code enabled Workday to achieve these goals, ensuring faster and more secure deployments. The collaboration between Workday and Cisco highlights the art of creating a seamless user experience and the science of leveraging automation to drive efficiency and security.

 

Expo City Dubai: Setting the standards for sustainable practices in global events

Expo City Dubai was selected to host the United Nations Climate Change Conference (COP28) in 2023. The challenge was to reuse existing network infrastructure to create a sustainable solution for the event. Together with Cisco Services, Expo City Dubai was able to repurpose over 90% of its existing network infrastructure. The result was a network connecting 70,000 delegates across 120 buildings, with zero IT incidents reported. This story demonstrates the art of sustainable event hosting and the science of repurposing an existing network infrastructure.

 

Data#3: Driving renewals and business outcomes through a lifecycle approach

Data#3, an Australian-based Cisco partner, has fully embraced a lifecycle model to accelerate software adoption. In its customer success practice, the Data#3 team leverages the latest and greatest Cisco’s solutions, partner offers, and tools, from Success Tracks to the LCA portal and the LCI adoption program. Over the past few years, the organization has expanded its team of Customer Success Managers across the country, leading to a 20-point increase in renewal rates in certain accounts. Data#3 has also invested heavily in certifications, training, and technical expertise in partnership with Cisco to deliver exceptional customer experience.

 

Cisco CX is laser-focused on driving meaningful change to help organizations across various industries achieve optimal business outcomes and set new standards in customer experience.

As we celebrate CX Day, these examples remind us of the critical role that customer-centric solutions play in fostering innovation, sustainability, and operational excellence. These stories also reinforce that building better outcomes takes art and science. The science of our technology is not enough to get the job done without the art of implementation and deployment practiced by experienced customer experience professionals working in tandem with customers and partners. Our team joins the art and science of CX together.

To learn more about our customers, visit our Customer Stories Index – a catalog that highlights how Cisco services customers are transforming and driving impact around the world.

If you are interested in sharing your own customer story, connect with us at cxcustomerstories@cisco.com . We’d love to hear from you!



Authors

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James Turrell

Head of CX Marketing and Communications

Customer Experience