5 Key Takeaways from 2019 Stealthwatch Customer Research
Our customers drive what we do in security and we must make concerted efforts to keep up with their needs. In a survey that was sent out to over 10,000...
Empowering our Partners with our CX portfolio
At Cisco, we work with a team mentality, and my new team exemplifies this by supporting Customer Experience (CX) and Partner GTM with a new CX Support Services Playbook for Partners.
Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio
CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions.
Walk a Mile in Their Rain Boots: The Innovative CX of 5G RuralFirst
Here's how a distinctive approach to innovation leads to a great customer experience (CX).
Back to (school) basics for our partners with Cisco’s CX Portfolio
Cisco’s Customer Experience transformation is focused on our future portfolio. We are bringing our Partners along in that journey by investing resources to enable and enhance Partner sales support, tools and programs.
“I Found My Passion:” How One CX Engineer Is Making a Difference
This story shines a light on the purpose driving the next generation of engineers — and the kinds of environments they need to make the most of their talent.
Practical Ways to Reduce Ransomware Impact: Actions You Can Take Today
During the past year, Cisco Security Incident Response Services has provided emergency incident response services for many customers dealing with incidents that sometimes become a ransomware event. In...
Tomorrow’s Customer Experience: Why Cisco Invested in Whatfix
An amazing startup joins the Cisco Investments portfolio! Whatfix is helping lead a market shift to data-driven, predictive models of Customer Experience improvement.