CX

October 21, 2019

SECURITY

5 Key Takeaways from 2019 Stealthwatch Customer Research

Our customers drive what we do in security and we must make concerted efforts to keep up with their needs. In a survey that was sent out to over 10,000...

October 14, 2019

PARTNER

Empowering our Partners with our CX portfolio

At Cisco, we work with a team mentality, and my new team exemplifies this by supporting Customer Experience (CX) and Partner GTM with a new CX Support Services Playbook for Partners.

October 11, 2019

PARTNER

Customer Experience Partner Insights

Tap into Cisco's tools, resources and on-demand services available today to help our Partners' evolution to delivering a new customer experience.

August 26, 2019

EXECUTIVE PLATFORM

Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio

CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions. 

August 7, 2019

PARTNER

Back to (school) basics for our partners with Cisco’s CX Portfolio

Cisco’s Customer Experience transformation is focused on our future portfolio. We are bringing our Partners along in that journey by investing resources to enable and enhance Partner sales support, tools and programs.

May 13, 2019

SECURITY

Practical Ways to Reduce Ransomware Impact: Actions You Can Take Today

During the past year, Cisco Security Incident Response Services has provided emergency incident response services for many customers dealing with incidents that sometimes become a ransomware event. In...

April 1, 2019

INNOVATION

Tomorrow’s Customer Experience: Why Cisco Invested in Whatfix

An amazing startup joins the Cisco Investments portfolio! Whatfix is helping lead a market shift to data-driven, predictive models of Customer Experience improvement.