We did it again! Gartner recently published its annual Magic Quadrant for Contact Center Infrastructure, Worldwide report. And for the fifth year in a row, Cisco is positioned highest in “Ability to Execute.”

Gartner bases Ability to Execute on several criteria, including the breadth, quality, and overall maturity of vendors’ applications; their customer support capabilities; and their ability to deliver solutions that enable contact center operations in the formal contact centers of midsize or large enterprises.

Garter MQ Contact Center 6_20_16We believe Cisco’s position shows that our contact center business continues to excel. We start with Agile development, which involves close collaboration with our customers to ensure that we’re meeting your requirements. It also lets us move forward when we’ve finished a new feature, freeing up resources. Agile is one way we maximize the quality and breadth of our contact center applications.

We believe ability to execute involves more than just creating capable, high-quality products. A vendor must actually deliver solutions to end-customers. Cisco does this through an unmatched worldwide network of trained channel partners. We host regular events around the globe with our partners and sales teams, for two main reasons:

  • Sharing Information: This includes our latest product features, roadmaps, and best practices for deployment and support.
  • Listening: We’re eager to learn from our partners. We value their insights and the feedback they relay from customers.

This open dialogue helps our partners stay equipped to support Cisco’s customer care solutions.

We’re thrilled at Cisco’s showing in another Gartner Magic Quadrant. It reflects the hard work and collaboration from our developers, sales teams, and worldwide partners. Together, they deliver for our customers.

Are you evaluating contact center vendors for your business? Review Gartner’s full Magic Quadrant for Contact Center Infrastructure, Worldwide report.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warrantees, express or implied, with respect to this research, including any warrantees of merchantability or fitness for a particular purpose.


Jeff Campbell

No Longer with Cisco