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Chris Botting

No Longer with Cisco

In short, my job is to help you keep your customers happy. I’m responsible for Cisco's contact center business, product strategy, and all aspects of bringing our contact center solutions to market.

We get to focus on products that people use every day. So much of business success comes down to what your customers need. We’re focused on delivering the solutions that let your teams provide the best customer experience possible. There’s a lot of technology behind that, but your business and your customers are always the priority.

My previous role at Cisco focused on our voice technology and leading our worldwide business development and field engagement activities. Prior to Cisco, I was a VP and co-founder of PakNetX Corporation and held business development, product management, marketing, and engineering positions at a variety of companies. My education includes advanced degrees in Electrical and Computer Engineering, and an MBA from the Fuqua School of Business at Duke University.

Articles

March 28, 2017

COLLABORATION

Customer Care for Teams: Announcing Cisco Spark Care

2 min read

Cisco Spark care is a digital customer care solution for help desks and small teams of up to about 20 users. Groups like these can use Cisco Spark care to support external or internal customers via web chat and callback.

December 13, 2016

3

COLLABORATION

5 Predictions for Customer Care in 2017

3 min read

We're all bombarded predictions from so-called experts. But who do you trust? I believe it's important to have a strong track record. Our predictions for 2016 were on point and there’s more on the horizon. My team and I put together five predictions for Customer Care in 2017.

September 20, 2016

4

COLLABORATION

Customer Care and the Connected Digital Experience

1 min read

Cisco's next-generation software for contact centers is now available. Connected Digital Experience allows you to deliver contextual, continuous, and capability-rich journeys for your customers.

March 18, 2016

COLLABORATION

Strength in Transitions for Customer Care

1 min read

Last week’s Enterprise Connect event was an eye-opening experience from many perspectives. A tour of the exhibit area seemed like a real-time stroll through the history of contact center technology. Several traditional contact-center providers were present, but some former industry powerhouses were notably absent. Also missing were many recent additions to the industry ecosystem. The […]

December 16, 2015

3

COLLABORATION

5 Predictions for Customer Care in 2016, and Beyond

2 min read

Who likes Tomorrowland? Some people go to the futuristic part of Disney’s theme parks for the rides. The rides are certainly fun, but I go because it makes me think of the future. Perhaps that’s why people post so many predictions blogs every December: We like to dream about possibilities. In my role, I have […]

January 5, 2015

COLLABORATION

A Broad Partner Ecosystem is Pivotal To Delivering the Total Customer Experience

1 min read

Many highly successful companies have a common characteristic- their customer care strategy is supportive of, and in alignment with, their corporate brand strategy, often driving to provide a consistent customer care experience, irrespective of the channel used for customer engagement. Customers’ expectations and demands are growing and changing rapidly. Customers today are different from yesterday. […]