Who likes Tomorrowland?
Some people go to the futuristic part of Disney’s theme parks for the rides. The rides are certainly fun, but I go because it makes me think of the future. Perhaps that’s why people post so many predictions blogs every December: We like to dream about possibilities.
Photo courtesy of Disney Wiki
In my role, I have the privilege of helping our team shape the future of Cisco’s Customer Care solutions. We always start by listening. We talk to customers and partners to hear what they want. We try to understand what is driving and shaping their thoughts. And we think a lot about how we can help businesses better serve their own customers.
Here’s what our team sees for Customer Care in 2016.
5 Predictions: Read More »
Tags: Cisco, cloud, Customer Care, Finesse, midmarket, omnichannel, socialminer
As a member of the Sales Engineer Organization, I spend lots of my time staying close to midsized customers observing how teams that do great work are leveraging applications to collaborate. The number of choices available can make choosing the right tools an interesting journey.
Is there one solution to meet all needs? Midmarket organizations face these questions. As I talked to several midsized companies this past year, I heard how improving team productivity is top of mind. Keeping employees connected across their various workplace resources and devices is increasingly important. Making customers happy with proactive service and quick response times is paramount to an organization’s success.
In the world of collaboration, consider the parallels between how online meetings and physical meetings take place. Don’t you find it to be more effective to have the right setting for the meetings you attend in person? A large group in a small space never works right.
For example, with physical meetings:
- Large groups require large spaces, structured seating, the ability to share media, and the ability for participants to interact with presenters.
- Fast moving small teams need rooms that are available on-demand and the ability to do real-time content tracking.
One-to-one interactions require privacy and rich-media sharing with the ability to call in additional participants as needed.
Read More »
Tags: Cisco, collaboration, jabber, midmarket, midsize, Spark, virtual, WebEX, workspace
Midsize organizations are among the earliest adopters of new technologies. In general, they conduct much of their business over the Internet and are quick to embrace new apps, online payment systems, cloud, and Bring Your Own Device (BYOD) technologies. Fast adoption of innovations helps them to compete against larger organizations by meeting customer demands more cost effectively. But these business enablers are also creating security vulnerabilities that adversaries are exploiting for financial gain.
Adversaries aren’t just targeting prized assets like customer and employee data, invoices, and intellectual property. Cybercriminals also recognize that smaller companies are a vector into the networks of larger corporations. A 2013 study conducted by PricewaterhouseCoopers on behalf of the UK Government Department for Business, Innovation and Skills found that 87 percent of small businesses had been compromised, up 10 percent from the previous year. Many small and midsize companies are now mandated by partners to improve their threat defense. Regardless of size, organizations have legal and fiduciary responsibilities to protect valuable data, intellectual property, and trade secrets.
Read More »
Tags: cisco annual security report, Cisco Security, midmarket, Midmarket Security, security, security research
Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:
Off the Top
Sherri Liebo posted this week on the Cisco Partner Plus program. Following up on her post about midmarket last month, Sherri provided expanded information on Partner Plus and how partners can take advantage of its three tier system to grow and expand in midmarket.
If you’re interested in learning more about just how this fits into The Cisco Partner Ecosystem, be sure to check out Sherri’s blog, and let us know what you think! Read More »
Tags: Cisco, eplus, midmarket, partner, Partner Plus, partner voices, Sherri Liebo, The Cisco Partner Ecosystem, Weekly Rewind
As I mentioned in my last blog on The Cisco Partner Ecosystem in the midmarket, I wanted to take just a bit of your time in December to give you a little expanded information on the Cisco Partner Plus Program. As we near the holidays and we will all be taking some much needed time to relax with friends and family, know that you are a vital part of The Cisco Partner Ecosystem and this is another way that Cisco can really help you win in the midmarket space.
Just like I said last month, I cannot stress enough that it’s not just “big business” that powers the economic engine globally. The midmarket space has increasing IT demands and even more limited resources than their enterprise siblings. We offer a great deal of help to Cisco partners in the midmarket space, but the Partner Plus Program helps you:
- Prepare, build and expand
- Generate demand and increase sales
- Enjoy your success through rewards and incentives
We want you to be a successful part of The Cisco Partner Ecosystem and the Cisco Partner Plus Program helps ensure you get the support you need from us in order to succeed. Partner Plus offers increasing levels of benefits as you move from Partner Plus Aspire to Partner Plus Prestige and all the way up to Partner Plus Elite. Read More »
Tags: Cisco, midmarket, partner, Partner Plus, partner plus aspire, partner plus elite, partner plus prestige, The Cisco Partner Ecosystem