Cisco Spark Care

March 28, 2017


Customer Care for Teams: Announcing Cisco Spark Care

2 min read

Cisco Spark care is a digital customer care solution for help desks and small teams of up to about 20 users. Groups like these can use Cisco Spark care to support external or internal customers via web chat and callback.

March 27, 2017


Enterprise Connect 2017, Day 1: Panels, New Products, Gators

4 min read

In today’s episode, I cover a few of the day's panel discussions and provide an overview of the latest Cisco product announcements. Cisco execs Javed Khan, Chris Botting, and Jens Meggers held strong on three good panels, And we announced more innovations and capabilities for the Cisco Spark platform. All in all, it was a busy day -- and a good one.