Cisco has been playing a critical part for retail, healthcare, hospitality and transportation organizations to gain an understanding of how end-users move throughout an organization’s physical location. This is done through our Cisco Connected Mobile Experiences (CMX) solution.
With all the valuable information CMX provides, the demand for even more accurate data has been growing. Location accuracy has been a hot developing field and, as I mentioned in announcing our Best of Interop Finalist status in the wireless category last week, Cisco’s taken the lead in redefining how this location-based data is acquired.
In the past many solutions have relied on the probing performed by the mobile device to acquire location-based data. In recent months this approach has shown diminishing returns. The underlying issue is that this data is reliant on how frequently the mobile device probes an access point. A couple issues that arise include:
- Mobile device manufacturers are reducing the frequency of device probing to conserve battery. This reduces the number of data points collected and impacts the accuracy of the data
- Different manufacturers probe the access point with varying frequency so some devices deliver more accurate information than others skewing the location analytics data.
At Cisco’s annual Partner Summit event we are revealing some key areas of focus for the upcoming Cisco v8.0 release. Although the list is not inclusive of all new functionality, I would like to highlight some steps we are taking to bring CMX to meet the ever-evolving demand for location-based data.
Step 1: Increasing Data Resolution Read More »
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First and foremost, I want to thank you for being a valued business partner. You are a top priority for us at Cisco and an extension of our sales team. If you’re attending Cisco’s Partner Summit event in Las Vegas this week, our goal is for you to gain valuable insight into new opportunities that will help your organizations increase margins, create new services offerings and expand your footprint with customers. As the mobility landscape continues to evolve, these opportunities are everywhere and we are constantly striving to open new doors for you to engage with existing and new customers.
Think about the customers you supported 10-15 years ago. IT was probably your first and only stop, whether it was the network IT administrator, CIO or CTO. If you take a closer look, all of this is changing. The customers you’re selling to today (and tomorrow) are situated all over different lines-of-business (LoB) within the organization – from the marketing department to the C-Level – because businesses are realizing that a wireless network affects more than just connectivity, it can also impact business outcomes. We want to help you sell into the chief marketing officer, marketing and advertising, sales and operations executives and the chief digital officer, or whoever it may be that will take you and your organization to the next level. Read More »
Tags: Cisco, cisco partner summit, ciscops14, mobility, partner
Today I’d like to share some thoughts on Cisco’s approach to Business-to-Employee (B2E) mobility and draw attention to today’s mobility announcements.
After more then ten years working on the amazing roller coaster called Cisco Data Center, most recently leading marketing for our desktop virtualization solutions, I was looking for something different and equally exciting to dig my teeth into. As fate would have it there was an opportunity to help drive Cisco’s fast evolving Enterprise Mobility strategy. It shouldn’t be surprising to anyone that mobility is a big deal at Cisco today. We’re all experiencing the impact of mobile devices in our private lives -- and now more and more in the workplace too.
IT’s approach to mobile is changing too. Changing from “Look out! There’s a tsunami of mobile devices coming our way!” to “This mobile thing could really help make our organization more agile and our employees more productive and happy – let’s get in ahead of the tsunami and make it work for us.”
A recent Cisco mobility survey really brings this home. According to the survey, of the 400 mid-market and enterprise IT decision makers from the U.S. surveyed, 51% already had an organization-wide mobility strategy. Of those with a strategy, 63% actually thought having a strategy was helping them simplify their mobility projects. In another recent mobility survey, this time from Accenture, of 400 global IT decision makers, 73% said that mobility will impact their business as much as or more so than the web did!! That says it all.
I believe that mobility is a journey that every organization is making at its own pace. At Cisco we refer to this as the Mobile Workspace journey.
The journey often starts with just simply securing mobile devices and their access to the corporate network, the device-focused phase. Whether corporate-liable devices or employee-owned (BYOD) or guest devices, IT’s first need is to provide an easy way to on-board them and let them get to the resources they are authorized to access. Read More »
Tags: B2E, mobility
The annual Passenger Terminal EXPO is underway this week in Barcelona. The event provides a powerful international platform for the airport and airline sectors to interact and share common issues, goals and solutions about the airport industry, with a particular and unique focus on the terminal.
Cisco’s partner SITA has a very strong presence at the event with various speakers on the industry trends as well as booth and demos. One of these is the iFlow platform which uses Cisco’s MSE as a core component.
The Airport industry is one of the most researched industries with very solid and proven metrics and clear ROI measures. Some interesting statistics recently reported include:
Airport IT Investment trends:
- IT spending in Airports has grown by 12% CAGR since 2010,
- with IT spend in Airports in 2013 representing 5.43% of their revenues (up from 4.9% in 2012)
- 90% of Airport CIO’s (or technology chiefs) expect further increases in 2014 and beyond. Read More »
Tags: ad, airport, analytic, cmx, connect, connected mobile experiences, experience, expo, hospitality, Industry, location, location-based, mobile, mobility, operations, passenger, satisfaction, SITA, terminal, travel, trend, wi-fi, wifi, wireless
SES ( soon to be called ClickZ) hosted a Digital Marketing Conference in Jakarta this week which is the meeting point for digital marketing and advertising professionals in the AP region.
Here the latest mobile marketing trends, best practices, new technologies have been discussed and presented, including Cisco’s CMX capabilities as part of meet the experts session called “Context marketing using Wifi location services”.
Some interesting observation and ideas being discussed include:
Multi-Channel Attribution modeling:
While online marketing investments are more measurable compared to conventional media such as television, however tracking what leads to sales conversion is becoming increasingly complicated.
The simple measures of last click or first click attribution are not fully meaningful to represent today’s omni-channel ultra-connected consumer. Therefore it’s not surprising that multi-channel tools and attribution modeling are one of the hot topics in digital analytics.
Data to underpin a successful digital marketing strategy:
Increasingly consumers are connected all the time -- and with that every day around the world, connected consumers are being wooed by offers of better prices, better deals and better service.
How can marketers compete…often the only defence they think they have to fire back at competitors is to match those deals and price cuts.
However data is key, as more information about customers becomes more plentiful and more detailed, and as customers become more interactive with the companies they buy from, the competitive marketing landscape is becoming radically different. For many advanced organisations it is using data to deliver insight and analysis gives them a competitive edge to keep ahead of the pack. Read More »
Tags: analytics, attribution, best practice, click attribution, clickz, Conference, consume, content, context, conversation, crm, customer, digital, engagement, Industry, jakarta, location, marketing, mobile, mobility, model, multi-channel, network, omni-channel, purchasing, relationship, ROI, sales, services, SES, technology, trend, wi-fi, wifi, wireless