The Next Frontier: Service Creation in the Era of Instant Delivery
Every service provider I talk to these days wants pretty much the same thing: a faster, less expensive way to develop services. Faced with increased competition on all sides, along with increasing demands for more mobile and richer media offerings, speed to market and efficient operations are everything. For many, networks have become cumbersome, resulting […]
What it Takes to Be a Digital Predator and Not Become Digital Prey
For organizations looking to take advantage of the wave of digital disruption that’s sweeping industries on a global scale, getting into the heads of their customers is probably the best place to start. With tech trends like social, mobile, cloud and Big Data converging, organizations who want to remain competitive are in a race to […]
BC Hydro Powers up with Digitization
Here’s the latest Cisco case study on BC Hydro. Sure, I wrote about BC Hydro a while ago here: BC Hydro, Cisco and Itron – a Powerhouse in Canada.What’s new? Well, now I can give you some ‘Where are they now’ facts – it’s a real business success for BC Hydro, their customers, and for Cisco […]
New Berlin Innovation Center Accelerates ‘Network Multiplier’
At yesterday’s inauguration of Cisco’s ninth Innovation Center in the world, Berlin’s smartest new facility was abuzz with startup-like excitement for the possibilities of what the new digital world can deliver. I mingled with Cisco colleagues, customers, partners, app developers, entrepreneurs, thought leaders and the media in our latest showcase working lab, embedded with more […]
One Thousand and One Nights (of Digital Transformation)
High stakes can ride on the telling of a story. In One Thousand and One Nights, the legendary Persian queen Scheherazade tells 1,000 stories on successive nights to save her life from the vengeful sultan. She ensnares his imagination. Her words took him to places and times he’d never witnessed, constructing wondrous realities from distant […]
In the Digital Vortex, It’s All About the Value, Not the Value Chain
Five years ago, the taxi industry seemed about as immune to digital disruption as any industry could be. Taxis, after all, were purely analog contraptions, far removed from digital innovation, software, apps, and the like. What’s more, their business model seemed as foolproof as the day it was created in the early 1900s: drivers prowled […]
The Branch: A Retail Bank’s Secret Sauce to Success
So This Guy Walks into a Branch… I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the...
It’s What Hotel Guests Want: Mobile. Personalized. Seamless.
I consider myself an experienced traveler and the nature of my job requires me to remain connected wherever I go. As a road warrior, I not only rely on my mobile devices to keep me connected with my team, but to get valuable information and services. These services include real-time travel updates, navigation, translation, dining […]
The Internet of Things: Why Now?
The time is ripe for an IoT explosion. The number of connected “things” in the world has skyrocketed from about a million in the early 1990s to 13 billion today. As the Internet of Everything (IoE) gains momentum—digitizing business processes in every industry—we expect to see 50 billion connected devices by 2020. The technology connecting […]