Transform your store with Cisco DNA
Digital transformation is no longer a buzzword, it’s happening today and in every industry, and could cause 40 percent of the top industry incumbents to be displaced within 5 years.
Digital Disruption in Financial Services: A Surprising 1-2-3 Connection
It’s not news that the financial services industry is being vigorously shaken by digital disruption. While this is true across industries, the wind gusts are particularly strong for financial companies. Financial Services (FSI ) firms are predominantly aiming their digital business initiatives at improving their customer experience. Yet, what about employee experience? Is it a […]
Digital Vortex: How To Compete and Win in a Digital World
The vast majority of customers I speak with are senior line-of-business leaders, C-level executives, and boards of directors. They urgently want to know how technology can transform their businesses because they understand the risks of being displaced by digital disruption. In a recent conversation, the CFO of a leading worldwide retailer told me that the […]
Will Digitization Eliminate Jobs or Redefine Them?
Digitization is impacting companies in every industry as business leaders implement digital technologies and processes to transform all aspects of their operating models. Yet, even with the growth and innovation that digitization will drive, many people fear it will eliminate jobs at a record pace. In addition, by 2020, four in 10 industry incumbents will […]
Financial Services and Retail: ‘A (Digital) Tale of Two Industries’
Over the past six months or so, many of my blogs have dealt with the hot topic of “digital disruption” — both as a threat and an opportunity...
Digital Agility Can Save Your Organization From Disruption
Today, industries are colliding and recombining in new ways. These collisions are yielding new competitive forms. A new paper from the Global Center for Digital Business Transformation (DBT Center), a joint initiative between IMD and Cisco, calls this ‘Value Vampires’ and ‘Value Vacancies.’ Value vampires are companies whose competitive advantage actually shrinks overall market size. […]
How Incumbents Can Thrive in a Digital World
Traditionally, incumbent companies have relied on three main competitive advantages to maintain their leadership positions over newcomers: 1) large customer bases, 2) strong brand equity, and 3) access to large amounts of inexpensive capital. Today, however, these attributes no longer provide the protective mote needed to fend off today’s agile, innovative, and risk-taking competition. Cisco’s […]
In the Digital Vortex, It’s All About the Value, Not the Value Chain
Five years ago, the taxi industry seemed about as immune to digital disruption as any industry could be. Taxis, after all, were purely analog contraptions, far removed from digital innovation, software, apps, and the like. What’s more, their business model seemed as foolproof as the day it was created in the early 1900s: drivers prowled […]