Financial Services Industry (FSI)
Delivering More Personalized Customer Service
2 min read
At Cisco Live, Hans Hwang, VP of Cisco Advanced Services spoke with Todd Walthall, Vice President, Digital Servicing Integration from American Express about how they are taking their customer service to the next level. By partnering with Cisco, American Express is piloting video chat capabilities in their American Express iPad application. With a push of […]
Understanding Your Customers – Cisco FSI’s Key Takeaways From Retail Banking 2014
3 min read
We recently attended Retail Banking 2014 in Orlando, FL, where a wealth of information and best practices were shared, with much of the focus on how the banking industry is moving forward with the evolution of the customer experience. This year’s conference focused on the issues that bankers must deal with now and in the […]
What the Internet of Everything Means for Insurance
2 min read
Moving to one-to-one relationships: It’s incredible to think about the impact and influence. Cisco predicts $14.4 trillion of value will be “at stake” over the next decade, driven by “connecting the unconnected” through the Internet of Everything (IoE). IoE triggers a 19 trillion dollar global opportunity based upon the growth statistics of more than a […]
Turn Big Data into Insights and Opportunities with Data Virtualization
3 min read
IoE and the Insurance Impact The Internet of Everything (IoE) and its impact on financial services and more specifically, insurance, is at its infancy. Many other industries are already taking advantage of data coming from historically non-communicative devices to make changes to processes, automate inventories and adjust the amount of water required for farming. As […]
Open 24 Hours: Bringing the Full Capabilities of the Branch to Digital Channels
2 min read
In my previous blog I introduced the series with the idea that financial services firms are now being expected to operate and be “Open 24 Hours.” Underlying this is...
Delivering a Next Generation Customer Experience – Cisco at CDM’s Customer Experience Summit
2 min read
We had a wonderful time at CDM’s Customer Experience Summit in Chicago, IL last week. CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest business topics and trends. At the event, we gave the opening keynote presentation to address how enterprises can […]
Mayday for Insurance and Financial Services
3 min read
According to Wikipedia, “mayday” is an emergency procedure word used internationally as a distress signal in voice procedure radio communications. It derives from the French expression “venez m’aider“, meaning “come to help me.” Most recently, the term has been used to describe a special feature Amazon now offers Kindle Fire HDX users when they need […]
The New Price of Attracting and Retaining Insurance Customers
2 min read
The insurance industry is facing a massive evolutionary shift driven by competition and changes in consumer preferences. The competitive battle is easy to see, as insurers delve out billions in advertising and marketing expenditures in an effort to attract and retain customers, while maintaining top of mind brand awareness and differentiation. And adding to the […]
Banking Operating Models – Then and Now
3 min read
A recent poll by American Banker Magazine reported on the impressions of the future of banking and generated some interesting perspectives about what the future will be like. While there were several insights, one comment especially captured the essence of the future: “The future model of banking will center around dramatically increased simplicity delivered through […]