Financial Services Industry (FSI)

2 min read

Increasingly over the past several months, I have been working with more and more retail banking clients. A common theme has emerged during these discussions that centers on video and collaboration in the branch. The top of mind question is, “how are banks using video in the branch to grow top line revenue in a […]

1 min read

As global financial markets become more interconnected and diverse, trading environments have become increasingly dynamic and responsive to real-time conditions. It is important for participants across the trading value chain to capture new business opportunities while reducing risks associated with today’s financial markets. Register today for our complimentary 60-minute Webinar on, Jan. 22 at 11:30 […]

3 min read

The trends and challenges with the ever-increasing tech-savvy society we live in today are carrying over into the retail banking industry. Retail banking customers are more connected now than ever, with most of our customers’ homes having more technology in them than our branches. Couple these technology trends with major shifts in the way customers […]

3 min read

The wealth management industry continues to face many challenges as it recovers from the financial crises of the past few years. And while financial markets have recovered most of their losses since 2008, investor confidence has not yet returned and volatility remains high. Against this backdrop, investors now have access to a wide variety of […]

2 min read

Retention Trumps Satisfaction For about a decade, JD Power and Associates has been asking consumers to rate their satisfaction with insurance companies on a simple scale of 1-5. This summer, a study of the auto insurance industry found satisfaction, as measured by this simple survey, to be at an all-time high (2012 U.S. Auto Insurance […]