Jeff Tumpowsky is a Practice Advisor in Cisco’s Financial Services vertical focused on the North American financial services and insurance market. With his experience and background, his primary responsibility is to bring business relevance to Cisco’s products and solutions. He has more than twenty years of experience working with financial services and insurance companies to enable transformational business improvements. His areas of expertise include customer experience management, customer loyalty and management, multi-channel customer management and communication, integrated marketing, policy and claims administration, defined benefit and defined contribution administration, wealth management distribution, product development and operational and infrastructure improvement. Prior to joining Cisco, Jeff led financial services solution development with Xerox Global Services, Tata Consultancy Services (TCS) and Microsoft, worked in corporate development including acquisitions and alliances with Portrait Software (now part of Pitney Bowes Business Insight) and consulted to many leading financial services firms within Accenture’s business consulting group. Jeff holds a Bachelor’s Degree in Mechanical Engineering from Rensselaer Polytechnic Institute in Troy, NY and an MBA in Finance and Marketing from the University of Hartford in West Hartford, CT. He is active in his town’s little league and youth soccer league and coaches his sons’ soccer and baseball teams. Jeff spends his free time coaching, skiing, golfing, and playing tennis. He resides with his family in Newton, MA.