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Thimaya Subaiya presenting his keynote
Thimaya Subaiya’s keynote address at Cisco Live

Last week’s Cisco Live 2022 was incredible! Our time together felt more special than in years past. Not only were we back in person after almost three years with thousands of customers and partners onsite, but we were able to include millions more watching the digital broadcast remotely. From the first keynote to the amazing innovation sessions, you could feel the excitement and energy percolating throughout the event.

In case you weren’t able to join us or you missed the digital broadcast, you can now access the event replays. After checking out the Keynotes from each day, I recommend watching the replay of the CX Innovation Session “Win in a Hybrid World with Predictive Intelligence and Experiences.”

The last few years have been transformative for the world and the workplace. We have embraced the possibilities of a hybrid world that values agility, flexibility, and digital collaboration. In that spirit, this hybrid event was all about the Cisco Customer Experience (CX) team helping you ‘Embrace Your Possible’ by reimagining your experience.

Imagine meeting every business need seamlessly. Imagine solving problems before they even happen using predictive analytics. Imagine gaining expertise and knowledge through a customized digital journey. In my Cisco Live keynote on June 16th, I had the opportunity to share this and more with our customers and partners. Here are some key takeaways.

Vision for the Future

To grow and thrive in today’s hybrid world, we must provide simple and transformative solutions that enable you to innovate. Here are three takeaways from my keynote:

  • Simplify: We continue to simplify to address your challenges. Success Tracks simplifies how you can buy and consume services from Cisco by combining support you trust and expert consulting into a single digital solution, CX Cloud. CX Cloud now delivers the powerful combination of digital and human intelligence with Solutions Support and Business Critical Services bundled into one package.
  • Transform: To accelerate your growth, you need the agility to prepare for tomorrow’s challenges. According to a Gartner survey, IT executives cite talent availability as the main adoption risk factor for most IT automation technologies (75%) and nearly half of the digital workplace technologies (41%). To help align the right talent and expertise with where your business is going, Cisco U’s personalized learning platform provides a unique mix of project-based learning, skill insights, and adjacent technologies. Learners, partners, customers, and content creators can collaborate and share knowledge.
  • Innovate: You need to innovate for a future that’s continually evolving. Enhanced Solutions Services consolidates and integrates Cisco products to accelerate your digital agility, providing analytics-driven, expert guidance across the IT lifecycle as you build modernized IT environments. Cisco’s Scrum Services supports use-case-based and vertical solutions such as Automation, Routed Optical Networking, Secure Access Service Edge (SASE), and Full-Stack Observability to drive business results. For example, by using Artificial Intelligence and Machine Learning with our new Cisco automation and insights capabilities, customers can reduce the cost of operations, improve quality, increase the speed of technology transformation and remove mundane administrative services.

Customers and partners are asking for one seamless experience. CX is ready to respond at every level.

Customer Success with Cisco CX 

We help customers and partners embrace the possible in today’s hybrid world. You saw this in many presentations and keynotes at Cisco Live 2022, and if you missed it, you can watch the replays now! Don’t miss the opportunity to look back and see how we are “All In” to help power this hybrid world.

The session replays, however, don’t capture the energy and excitement of the World of Solutions show floor, especially around our CX booth. From the Lightning Talks, quick presentations on how to drive business outcomes, to the numerous PX Cloud and CX Cloud demos on automation and digital insights, and more, the CX booth was a hub of activity all week. Customers and partners had compelling sessions and one-on-one robust discussions with our CX subject matter experts, enabling us to garner invaluable, real-time feedback. Attending a Cisco event or not, you can always find more information on Cisco CX.

Customers and partners are the driving force behind everything we do at Cisco. We will continue to simplify, transform, and innovate with our solutions to meet business needs, solve problems, and help you Embrace Your Possible. Thank you to everyone who attended Cisco Live and watched the digital broadcast. I look forward to our next event together!

Catch up on the Cisco CX sessions you might have missed:

Cisco CX sessions at Cisco Live 2022

 



Authors

Thimaya Subaiya

Chief Transformation Officer