Kim Austin

2 min read

Few people would disagree that teamwork delivers results. But for decades, recognition systems in business have focused on individual achievement. This encourages the belief that if you want to get ahead, you have to make all the magic on your own – or at least make sure you’re the person to get the credit for it.

2 min read

"Our schedules are chaos, but we’re living our dream, raising a big family and owning our business. That’s where Cisco Spark comes into play." Cecilie Sindum, Orthodox Design.

6 min read

Avaya’s recent announcements have put a lot of people into the decision process. Making a major business technology purchase isn’t something you can take lightly. To figure out who you trust with your unified communications and customer care, asking a lot of questions will get you the answers you need.

2 min read

Cisco designed Cisco Spark to address the things that get in the way. It’s designed to make these issues disappear. That’s a good thing. It means teams can focus on what they’re doing, not the tools they’re using to do it. Integrate Cisco Spark with your existing tools and the way people actually work. Use bots to help automate your work. Help bring teams together. It’s not about telling employees to adapt a whole new paradigm. It’s about giving them tools to simplify the way they interact and move work forward.

3 min read

In case you missed it, here’s an overview of “all the stuff about Cisco Spark” released on January 24th – from blog posts to videos and product information.

3 min read

In Industry shake-up times like these, you may worry about your contact center solution – and the impact on your customers: Will my solution still have support? Will my maintenance costs rise? What about new capabilities and innovation? If you're responsible for your company's customer care or unified communications (UC) solutions, these questions can keep you up at night. But there's good news. Many businesses have successfully changed contact-center and UC vendors.

3 min read

Collaboration is important. You need to collaborate. These are phrases often heard in the workplace, but the true value of collaboration can often get lost in translation. And how to go about properly implementing and executing is often not given the attention it deserves.

5 min read

It’s Thursday and the sun has set in Las Vegas. That means it’s still hotter than blazes outside, but we’ve closed the books on Cisco Live 2016. It was a busy week of summer camp for geeks. How busy? CMO Karen Walker threw some mighty stats at the closing keynote crowd: The Cisco technical team […]

2 min read

Tuesday was predictably exhausting. While the keynotes and innovation talks didn't focus specifically on Collaboration, it was everywhere. Maybe it's my opinion, but when it comes down to the root of what we do -- it all comes back to collaboration. Very little of what we do is as individuals in isolation. Anywhere. On with the day's highlights...