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Cisco IT’s User Experience Playbook: Content, Search, and Collaboration

Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again. 

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Cisco IT’s Playbook for Ensuring a Pervasive User Experience

User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user experience, we raise the importance of better UX design, a better user interface, and the ability to make it pervasive. But, what we are really trying to establish is a cultural change as to how we approach this strategic priority. That is the bottom line. How can we make it part of our DNA and embed it in our operating model? Read More »

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Driving Agility and Innovation Through Software

User Experience - RetailIn the US, this is the time of year when holiday shopping kicks into high gear. From Black Friday to Cyber Monday and beyond, retailers begin their big push to drive nearly a quarter of their annual revenue. And whether their customers are online or inside a traditional store, retailers today have the ability to understand shopper behavior better than ever before. This information – from purchasing patterns and advertising effectiveness to dwell times and foot traffic – allows retailers to provide their customers with a more personalized, richer digital experience that’s more likely to result in a sale. It’s a win-win. And it’s made possible through an intelligent network that manages the data analytics, location information, security, and mobility applications that drive a more enhanced and personalized user experience.

Software plays an integral role in this intelligent network. Whether it’s driving data virtualization and analytics, for example, or enabling an application-centric private and hybrid cloud, or providing comprehensive threat protection – software plays a vital role. But even more than that, software enables businesses to be more agile and innovative with market and technology transitions.

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Insights for Remote Mobility

Your mobile strategy needs to consider the user’s point of view and the highly dynamic nature of the mobile threat landscape.  Weighing the threat risk includes evaluating the cost of insecure mobile devices.

User Point of View

The Cisco 2014 Connected World Technology Research tracked the users’ outlooks on the evolving work environment.  Being mobile, off premise with your device was well noted.
•    Most believe a flexible, mobile and remote work model is competitive.
•    Over 25% work from organizations that allow working from home (WFH).
•    Over 50% consider themselves available 24 hours 7 days.
•    Most believe the most connected device for work will be the smartphone in 2020.
The trend for mobile remote work environments cannot be disputed but the mobile device threat vector expands to a broader range of access points. This puts your corporate resources at risk of being corrupted or stolen. Let’s consider the cost of an insecure mobile environment.

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Watch #CLUS Keynotes directly from cisco.com

Have you ever wanted to go to the cisco.com home page and see what John Chambers is saying right at that moment?

Well, you’ve probably never had that exact wish, but that’s what we’ll be offering home page visitors starting on Monday, May 19th.  During the Cisco Live week May 19 – 22, visitors to the cisco.com home page will be able to see a live broadcast of Cisco Live events direct from San Francisco.

We’ll turn on the video feed Monday afternoon just before John Chambers’ keynote, and will continue to broadcast all Cisco Live events through Thursday afternoon as they occur.

Highlights include:

    • John Chambers keynote, Monday at 3:30 pm
    • Rob Lloyd keynote, Tuesday at 10:00 am
    • Industry keynote – IoT, Wednesday at 10:00 am
    • Guest keynote – Sal Kahn from Kahn Academy, Thursday at 10:30 am

You can find the compete list of Cisco Live keynotes here.

Watch Cisco Live Keynotes directly from Cisco.com

Watch Cisco Live Keynotes directly from Cisco.com

This is the first time we’re showing a live video feed on our home page.   We will be syncing up our publishing updates with the Cisco Live event schedule, so that the video player is available when the keynotes are live.  This means we will be publishing the home page 10 times during the event, making for a busy week for my team back at the San Jose HQ.

Cisco.com is Form Factor Friendly

Our home page uses a “web responsive design” approach, which means it adapts its layout according to the user’s viewing environment.  This allows us to provide an optimal user experience to users on desktops, tablets and mobile devices.  All visitors will need to click the “Play” icon in order to start the video, and the video player detects connection speed and display the appropriate video stream for the user.

Tablet view:  Watch Cisco Live Keynotes on your tablet directly from Cisco.com

Tablet view: Watch Cisco Live Keynotes on your tablet directly from Cisco.com

 

Mobile View: Tablet view:  Watch Cisco Live Keynotes on your tablet directly from Cisco.com

Mobile View: Tablet view: Watch Cisco Live Keynotes on your mobile directly from Cisco.com

 So if you’re browsing around on cisco.com during Cisco Live week, check out the home page and click the “Play” icon to see Cisco Live in action.

Be sure to mark your calendar with must watch keynotes, find out more about Cisco Live:

You can also follow @CiscoLive on Twitter and follow the #CLUS conversation.

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