Imagine a future where data, processes and people are all digitally connected to provide real-time insights that change the user experience for the better. No need to wait. You can experience that future today. Forward looking businesses today are transforming themselves into digital enterprises. The choice is disrupt or be disrupted. Are you ready to get connected? Learn how with Cisco connected platforms.
Connected processes, connected analytics and connected experiences work in concert to complete an organization’s digital transformation. System and operational improvements provide the analytics and processes needed to drive new customer interactions. To define requirements for user experience, evaluation of input and actions of all participants and their modes of connection are necessary. The goal is to enable people to seamlessly and transparently access and interact with hyper-distributed centers of data, whether via smartphones, tablets, laptops, or specialized devices, so they can make and act on informed decisions. In other words, it’s about delivering the personal and/or professionally-relevant information that an individual needs, when and where they need it, and in the best way for them to understand or apply it.
To learn about developing requirements for connected experiences and see how a large international hotel chain is innovating for better guest interactions, read more in my article Insights to Interactions: Defining New Connected User Experiences.
Tags: analytics, automation, connected analytics, Connected Experiences, connected processes, Digital transformation, user experiences, UX
Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again.
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Tags: business of it, Cisco IT, cisco on cisco, coc-buisness-of-it, collaboration, content management, search tools, user experience, UX
User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user experience, we raise the importance of better UX design, a better user interface, and the ability to make it pervasive. But, what we are really trying to establish is a cultural change as to how we approach this strategic priority. That is the bottom line. How can we make it part of our DNA and embed it in our operating model? Read More »
Tags: business of it, Cisco IT, cisco on cisco, coc-business-of-it, user experience, UX
In the US, this is the time of year when holiday shopping kicks into high gear. From Black Friday to Cyber Monday and beyond, retailers begin their big push to drive nearly a quarter of their annual revenue. And whether their customers are online or inside a traditional store, retailers today have the ability to understand shopper behavior better than ever before. This information – from purchasing patterns and advertising effectiveness to dwell times and foot traffic – allows retailers to provide their customers with a more personalized, richer digital experience that’s more likely to result in a sale. It’s a win-win. And it’s made possible through an intelligent network that manages the data analytics, location information, security, and mobility applications that drive a more enhanced and personalized user experience.
Software plays an integral role in this intelligent network. Whether it’s driving data virtualization and analytics, for example, or enabling an application-centric private and hybrid cloud, or providing comprehensive threat protection – software plays a vital role. But even more than that, software enables businesses to be more agile and innovative with market and technology transitions.
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Tags: analytics, digital experience, purchasing patterns, retail, shopper behavior, UX
Your mobile strategy needs to consider the user’s point of view and the highly dynamic nature of the mobile threat landscape. Weighing the threat risk includes evaluating the cost of insecure mobile devices.
User Point of View
The Cisco 2014 Connected World Technology Research tracked the users’ outlooks on the evolving work environment. Being mobile, off premise with your device was well noted.
• Most believe a flexible, mobile and remote work model is competitive.
• Over 25% work from organizations that allow working from home (WFH).
• Over 50% consider themselves available 24 hours 7 days.
• Most believe the most connected device for work will be the smartphone in 2020.
The trend for mobile remote work environments cannot be disputed but the mobile device threat vector expands to a broader range of access points. This puts your corporate resources at risk of being corrupted or stolen. Let’s consider the cost of an insecure mobile environment.
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Tags: byod, connected employee, mobility, security, UX