There are two mindsets in business – one of scarcity and the other of abundance. A scarcity mindset believes much, if not everything, is limited. A business with a scarcity mindset holds everything close to the vest and is uncomfortable or unwilling
Do you remember the childhood game Gossip? Maybe you played it. A secret message is whispered from one person to the next until it reaches the last person who says out loud what they believed they heard. Whether by an honest misunderstanding or
You probably did a double-take when you read the title and asked yourself, “What is SOAM?” Let me start by telling you what it is not. It is not service integration and management (SIAM), which emerged more than a decade ago to address the highly
Virtually every industry is undergoing digital transformation and seeing major improvements in productivity enabled by digital technologies. It is only within the healthcare industry that this digitization, or the lack thereof, can become a matter of
In Simon Sinek’s now famous TED Talk, How Great Leaders Inspire Action more than 25 million views served as the catalyst for his book, Start with Why. Sinek explains that for a person or an organization to be successful, they must be intentional about
In technology, things happen at the speed of change. “Evolve or get left behind” is a familiar phrase we’ve all heard. Technology is advancing at warp speed and companies are finding it difficult to manage their ever-growing and ever-changing support
“Simply put, successful multisourcing requires establishing end-to-end visibility, reporting and accountability for services that are delivered by multiple suppliers.”1 -Bill Martorelli, Principal Analyst, Forrester Research For the past two decades
The landscape of IT has changed. The single-source provider era is quickly coming to an end as more companies embrace the world of multi-sourcing. In a 2014 report by IAOP & Information Services Group (ISG) Annual State of the Industry1, it stated
Last month, I attended the International Association of Outsourcing Professionals (IAOP) Outourcing World Summit in Phoenix, Arizona. I had the chance to glean fresh insights from industry-leading practitioners and get a global view from sourcing
