service management

Traditional telco operations support systems (OSS) have tended to focus on point solutions that provide specific functions in their own attempt to automate networks. However, this approach has often failed to live up to its promise.

SDN (Software Defined Networking) and NFV (Network Functions Virtualization) technologies are expected to help Service Providers gain new efficiencies and previously unimagined speed and agility in cloud services delivery so they can seize new business opportunities and achieve continued growth. Specifically, SDN in the data center helps you abstract services and applications from the complexities […]

Last month, I attended the International Association of Outsourcing Professionals (IAOP) Outourcing World Summit in Phoenix, Arizona. I had the chance to glean fresh insights from industry-leading practitioners and get a global view from sourcing executives. Though there has been an evolution in the outsourcing industry, one thing has not changed: outsourcing is a winning […]

The acronym SIAM stands for Service Integration And Management, and it is a hot topic in the world of IT Service Management…..but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number of large service partners to a model of managing a larger number of smaller […]

Cisco IT is transforming itself to deliver IT As A Service (ITAAS), and this is changing the way we deliver all IT services internally, including our unified communications (UC) and video services. For the business, we offer transparent IT cost information and (over time) cost reduction, as well as the ability to re-use service components […]