Traditional telco operations support systems (OSS) have tended to focus on point solutions that provide specific functions in their own attempt to automate networks. However, this approach has often failed to live up to its promise.
SDN (Software Defined Networking) and NFV (Network Functions Virtualization) technologies are expected to help Service Providers gain new efficiencies and previously unimagined speed and agility in cloud services delivery so they can seize new
Last month, I attended the International Association of Outsourcing Professionals (IAOP) Outourcing World Summit in Phoenix, Arizona. I had the chance to glean fresh insights from industry-leading practitioners and get a global view from sourcing
The acronym SIAM stands for Service Integration And Management, and it is a hot topic in the world of IT Service Management…..but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number
