service management
Fast Tracking Network Automation
2 min read
Traditional telco operations support systems (OSS) have tended to focus on point solutions that provide specific functions in their own attempt to automate networks. However, this approach has often failed to live up to its promise.
Capitalizing on Your Evolved Programmable Network through Faster and More Efficient Cloud Services Delivery
2 min read
SDN (Software Defined Networking) and NFV (Network Functions Virtualization) technologies are expected to help Service Providers gain new efficiencies and previously unimagined speed and agility in cloud services delivery so they can seize new business opportunities and achieve continued growth. Specifically, SDN in the data center helps you abstract services and applications from the complexities […]
Active SLAs – New Approach for Multi-sourcing Governance
3 min read
Last month, I attended the International Association of Outsourcing Professionals (IAOP) Outourcing World Summit in Phoenix, Arizona. I had the chance to glean fresh insights from industry-leading practitioners and get a global view from sourcing executives. Though there has been an evolution in the outsourcing industry, one thing has not changed: outsourcing is a winning […]
SIAM: the next ITIL?
2 min read
The acronym SIAM stands for Service Integration And Management, and it is a hot topic in the world of IT Service Management…..but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number of large service partners to a model of managing a larger number of smaller […]