There are two mindsets in business – one of scarcity and the other of abundance. A scarcity mindset believes much, if not everything, is limited. A business with a scarcity mindset holds everything close to the vest and is uncomfortable or unwilling
You probably did a double-take when you read the title and asked yourself, “What is SOAM?” Let me start by telling you what it is not. It is not service integration and management (SIAM), which emerged more than a decade ago to address the highly
In technology, things happen at the speed of change. “Evolve or get left behind” is a familiar phrase we’ve all heard. Technology is advancing at warp speed and companies are finding it difficult to manage their ever-growing and ever-changing support
This year, according to the International Data Corporation (IDC), 3rd Platform technologies (i.e. cloud, analytics, mobility, social) have been responsible for one-third of all IT spending and account for virtually 100% of all IT spending growth. As
The rise of multi-sourced IT delivery models is well documented, and multi-sourcing is now accepted as the new normal. Today’s outsourcing market demands solutions that anticipate and respond to business activity inside and outside the organization
“Simply put, successful multisourcing requires establishing end-to-end visibility, reporting and accountability for services that are delivered by multiple suppliers.”1 -Bill Martorelli, Principal Analyst, Forrester Research For the past two decades
The acronym SIAM stands for Service Integration And Management, and it is a hot topic in the world of IT Service Management…..but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number
Cloud providers justifiably tout the ease and speed in which services can be implemented, but behind the curtain a dark reality lurks. “Easy on” is a key selling feature of cloud services and for good reason. I well remember leading enterprise
