ITSM

May 3, 2018

DATA CENTER

Cisco at ServiceNow knowledge18, Vegas – Discover how we elevate customer experiences to the next level

Find us May 7-11 at ServiceNow Knowledge18 in Las Vegas and Citrix Synergy 2018 in Anaheim to see our award-winning ACI, Tetration and Cisco Network Assurance Engine (CNAE) technologies.

June 7, 2017

DATA CENTER

Recent innovations in Cisco ACI – ServiceNow joint solution

Cisco ACI and ServiceNow joint solution provides a fully-automated policy based enterprise service management solution to address these challenges. This blog provides a walk-through of the key use cases and innovations.

October 13, 2016

DATA CENTER

Buying New Gear? Have You Invested in Operations Management to Assure Your RoI?

Are you investing in new IT equipment – or for that matter, any IT services including SaaS/Cloud services?  If so, I wonder how much you have invested in your operations management...

September 7, 2016

DATA CENTER

Cisco ACI Achieves Certified Integration with ServiceNow

5 Ways Cisco ACI® Integration with ServiceNow® will Elevate Your IT Operations Management According to a recent report by Gartner, more than $1 trillion in IT spending will be directly or indirectly affected by the cloud shift during the next five years. Traditional IT spending is shifting over to cloud services, and the market for cloud services […]

June 28, 2016

DATA CENTER

Cisco CloudCenter Achieves Certified Integration with ServiceNow

IT Service Management meets Hybrid IT Borrowing the signature song from the Lego Movie for an enterprise service management blog post is a stretch, but I couldn’t resist. If you’ve seen the Lego Movie you’ll know that the song is extremely catchy, you can’t stop singing “Everything is awesome, everything is cool when you’re part of a team”. The […]

May 9, 2016

DATA CENTER

Building an Agile ITSM with Cisco ACI/CliQr and ServiceNow

Part 2 of 2 In the first part of my IT Service Management (ITSM) blog, I summarized how digital transformation is profoundly changing IT service delivery operational...

May 2, 2016

DATA CENTER

How Digital Transformation is Disrupting IT Service Management

Part 1 of 2 Tackling the planet’s largest, most fearsome waves motivates surfing pros to take terrifying risks.   Take Carlos Burle, a Brazilian big wave surfer, who unofficially...

January 12, 2016

DATA CENTER

Your New Year’s Resolution for 2016: Start with a Cisco Domain Ten Workshop

A few years ago, I wrote a series of blogs on Cisco’s Domain Ten(SM)  framework.  Since then, we’ve used this simple yet powerful analysis tool to help guide many customers on data center and IT transformation projects.  I personally found it quite notable that leading market analyst firm IDC, recognizing Cisco as the worldwide leader […]

April 7, 2015

CLOUD

How Do You Manage the Cloud with ITIL?

ITIL is simply a set of best practices for IT service management (ITSM). Over many years, IT practitioners have followed ITIL to manage the lifecycle of traditional IT-services. However, with the rise of cloud services, it’s changing how we launch, support and retire services. With it, comes the question about how relevant ITIL is: “Can […]