SLAs Archives

SLAs

Active SLAs – New Approach for Multi-sourcing Governance

Last month, I attended the International Association of Outsourcing Professionals (IAOP) Outourcing World Summit in Phoenix, Arizona. I had the chance to glean fresh insights from industry-leading practitioners and get a global view from sourcing

March 12, 2015 • 3 min read

data center

Stephen Speirs

Cisco Domain Ten: Domain 10: Process and Governance – Part (b)

Operational process and governance, as I discussed last month, is “Domain 10” in the Cisco Domain Ten(SM) model for data center transformation. It’s so important in my opinion, and so often disregarded or de-prioritised when

July 15, 2013 • 3 min read

data center