Shalyn Waits


Digital Partner Experience

Shalyn manages the global Cisco Lifecycle Advantage platform, helping partners to digitally scale their customer post-purchase lifecycle practices. Her mission is to put our partners first in everything that is developed to ensure partners can leverage the powerful data provided by LCA in meaningful ways that will help them grow their Cisco business and delight their customers. With experience in product management, communications, marketing, and customer success, Shalyn drives the execution of feature functionality that supports partners on their journey to help customers get the most from their Cisco investments. Shalyn resides in Southern California. In addition to her work, she enjoys traveling, DIY craft projects, and spending time with her family.


August 4, 2022


Success Program Insights: Your digital guide to a better customer experience

Cisco Lifecycle Advantage is a leading customer experience management program for partners that uses insights and automation to drive retention and growth.

July 1, 2022


The Total Economic Impact of Cisco Lifecycle Advantage

Cisco Lifecycle Advantage makes an impact, not just on the partners and organizations who use it daily, but a total economic impact in the way of cost savings and business benefits.

June 13, 2022


Enhancing telemetry for a better customer experience

With Lifecycle Advantage Success Program Insights, partners get even more information to help lead customers through the lifecycle while scaling their own customer success practices.