Shalyn Waits

Cisco offers several tools for partners to enhance their customer success practices and, in turn, help customers get the most from the product or solution they purchase. These tools help monitor customer progression through the digital lifecycle, offer data on engagement and product consumption, and provide easy ways to renew.

Access to telemetry data ensures delivery of quality customer experiences. Cisco Lifecycle Advantage’s Success Program Insights lets partners see telemetry data for purchases, to determine if customers are using the product features and how often.

The Cisco Community is an engaging, full-featured, self-service, content-filled community. It has always been a place where customers and partners can go to learn about technology and support, webinars, events, and to access guided resources to better understand Cisco’s products and services.

Looking back at the past year, the Lifecycle Advantage digital partner experience team knocked several big projects out of the park, and we hope our partners saw value in the new features and functionalities added to Cisco Lifecycle Advantage and Success Program Insights.

Cisco Lifecycle Advantage is a leading customer experience management program for partners that uses insights and automation to drive retention and growth.

Cisco Lifecycle Advantage makes an impact, not just on the partners and organizations who use it daily, but a total economic impact in the way of cost savings and business benefits.

With Lifecycle Advantage Success Program Insights, partners get even more information to help lead customers through the lifecycle while scaling their own customer success practices.