guest experience

How Technology Is Shaping the Future of Hospitality for IHG

Hospitality and travel rank seventh on the Global Center for Digital Business Transformation’s list of industries experiencing the most digital disruption by 2020, identifying the need for continuous technology adoption.

Cisco Hospitality on Personalized Guest Experiences at HITEC

Hello! My name is Suzy Treece and I shepherd Cisco’s Hospitality practice. As you can see, we have now added Hospitality to our Retail feed. For those of us who have lived and breathed Hospitality for a number of years, it’s a passion, not a trade. Hospitality is about delivering an amazing experience, on the […]

June 7, 2016

NETWORKING

Digitized Guest Experiences Keep Travelers Coming Back

In the hospitality industry, great service is a key differentiator. At the same time, digitization is changing the way that the industry does business in order to meet the demands of tech-savvy guests like you and me, who – let’s be honest, folks – are chained to our smartphones. So, great service today goes well […]