guest experience

Hospitality and travel rank seventh on the Global Center for Digital Business Transformation’s list of industries experiencing the most digital disruption by 2020, identifying the need for continuous technology adoption.

Hello! My name is Suzy Treece and I shepherd Cisco’s Hospitality practice. As you can see, we have now added Hospitality to our Retail feed. For those of us who have lived and breathed Hospitality for a number of years, it’s a passion, not a trade. Hospitality is about delivering an amazing experience, on the […]

In the hospitality industry, great service is a key differentiator. At the same time, digitization is changing the way that the industry does business in order to meet the demands of tech-savvy guests like you and me, who – let’s be honest, folks – are chained to our smartphones. So, great service today goes well […]

In the last MSE blog, Reddy Babu talked about the new Location Aware Guest Captive Portal powered by the Mobility Services Engine (MSE). The MSE was first introduced...

With the explosion of smart mobile devices, consumers expect to have Wi-Fi access at pubic venues everywhere they go....

The inaugural IoT World Forum closed today in Barcelona with the overall sentiment being that it was a resounding success. One of the key messages that emerged was the need...