Suzy Treece

Practice Advisor

Retail & Hospitality

Suzy is leading Cisco’s Hospitality practice, where she is in the process of transforming how the compay is approaching and serving the Hospitality industry and related business outcomes. In addition to working directly with hotel chains and leading the enterprise account teams, she also holds responsibility for a large number of hospitality specific partners and vendors.

Suzy has worked in the hospitality industry for more than 25 years. Most recently she worked as a senior consultant at Intercontinental Hotel Group (IHG) on their largest project to date, a next-gen Guest Reservation System. Previously she was the senior vice president of data center and global technology at IHG. She has also served as senior VP at the Hilton for 11 years. On the IT side, for five years she held the position as the vice president of strategic sales for two large hospitality software companies (SoftBrands/Infor and Agilysys).

Suzy has a background in executive management, program management, hotel operations, data center operations, product design, customer support and business development, and she created IHG’s first IT procurement organization and vendor management program. Suzy is a member of the HTNG Vendor Advisory Council (Hospitality Standards Body).


June 28: Learn How Digitized Guest Experiences Keep Travelers Coming Back

1 min read

Service is the key differentiator for hospitality – service that is driven by your guests’ needs. This is made possible by today’s ability to digitize information across the network, which is changing how the industry does business. But it also means going well beyond providing basic Wi-Fi service. Digitization and the Internet of Things allow […]

Cisco Hospitality on Personalized Guest Experiences at HITEC

2 min read

Hello! My name is Suzy Treece and I shepherd Cisco’s Hospitality practice. As you can see, we have now added Hospitality to our Retail feed. For those of us who have lived and breathed Hospitality for a number of years, it’s a passion, not a trade. Hospitality is about delivering an amazing experience, on the […]