enterprise connect

March 29, 2017


Cisco Spark Board Wins Best of Enterprise Connect 2017

The Best of Enterprise Connect “recognizes exhibitors who have made significant technological advancements within the enterprise communications and collaboration industry.” Thank you, Enterprise Connect, for validating our vision around Cisco Spark Board.

March 28, 2017


Enterprise Connect 2017, Day 2: It’s All About the Experience

Today’s episode features the Cisco keynote presentation from Jens Meggers and some cool demos. Today was the first day of keynotes with Cisco, Twilio, and Amazon Web Services. It was an interesting morning with three very different presentations.

March 27, 2017


Enterprise Connect 2017, Day 1: Panels, New Products, Gators

In today’s episode, I cover a few of the day's panel discussions and provide an overview of the latest Cisco product announcements. Cisco execs Javed Khan, Chris Botting, and Jens Meggers held strong on three good panels, And we announced more innovations and capabilities for the Cisco Spark platform. All in all, it was a busy day -- and a good one.

March 21, 2017


Experiencing Collaboration at Enterprise Connect

More than ever, I’m focused on creating great experiences that help make our products a natural part of how you interact and collaborate. To help you work faster, smarter, more productively.

April 11, 2016


Rethinking Customer Care for a Spark(ly) World

Anyone remember The Jetsons or Jetson’s reruns?  I loved Rosie, the Jetson’s robot assistant.  I dreamed of having Rosie clean my room and bring me snacks.    While I don’t have Rosie yet as my personal assistant, it is clear that electronic robots (“bots”) are playing a bigger role in how we collaborate, work and play.  […]

March 18, 2016


Strength in Transitions for Customer Care

Last week’s Enterprise Connect event was an eye-opening experience from many perspectives. A tour of the exhibit area seemed like a real-time stroll through the history of contact center technology. Several traditional contact-center providers were present, but some former industry powerhouses were notably absent. Also missing were many recent additions to the industry ecosystem. The […]

March 9, 2016


Enterprise Connect, Day 3 Wrap-Up

Another busy day of Enterprise Connecting comes to a close in scenic Orlando. With Cisco’s announcements and Rowan’s keynote yesterday, my Wednesday was a bit quieter than Tuesday. (Not quiet, mind you — just quieter…) Collaboration Platforms with Jonathan Rosenberg My first session this morning was at what felt like a very early 9 a.m. […]

March 8, 2016


Enterprise Connect, Day 2 Wrap-Up

Apparently Monday was just a warm-up. Tuesday started with several announcements before sunrise and just kept going past sundown with the Cisco Reception. The energy level throughout the day? A strong buzzing. And there was a lot to buzz about, starting with the morning press release kicking off the day with announcements tied to Cisco […]

March 7, 2016


Enterprise Connect, Day 1 Wrap-Up

Enterprise Connect definitely got underway today in Orlando. The sessions grew more crowded throughout the day and the halls got busier. I heard a lot of talk about cloud, hybrid, UCaaS, and WebRTC just in passing conversations. (And I finally stopped looking for small dogs – the jingle of the badge lanyards somehow sounds like […]