As we’ve been preparing for next week’s Collaboration Summit, I’ve been reflecting on the past 10 years in the video and communications industry. In today’s hyper-connected world, the bar has been raised and user expectations are higher than ever before, especially as it relates to video and its impact on efficiency and productivity. Users want to be connected all the time while having more control of when or how they are reached. They want to have access to an array of video collaboration experiences with the ability to choose how they want to interact based on what’s going on during the day. And they want it to be easy to use, easy to connect to others, easy to integrate with business applications and content, and of course easy to manage.
The list of user requirements is exciting for the industry. It proves the immense value inherent in video communications and is inspiring everyone to think harder about what users want not only now, but also years into the future. Yet keeping up with these demands is no easy feat for any technology vendor and can be even more challenging for IT teams supporting all of these new user scenarios in a business environment. Simply put, video communications needs to be reimagined so that the promise of pervasive adoption can happen, and can happen in a way that delivers unsurpassable value.
It’s time for a more intelligent approach. Read More »
Tags: Cisco, collaboration, collaboration summit, communications, IT, TelePresence, video
It’s likely that your users are already stating a clear preference for video calls, but you may not know it. Why? Because with video calling apps like Skype and Facetime, employees may be using their smartphones to place video calls over the cellular network, even when they’re in the office.
For Gen Y employees in particular, video calls are a normal and expected way to communicate. But now, employees of all ages are asking why their workplace doesn’t offer the tools and support for video calling. Read More »
Tags: ACE, coc-collaboration, coc-unified-communications, video
Video based services have become a strong focus point of today’s business and personal needs. Whilst low-resolution video services with limited immersive capabilities have been around for two decades, the technology and infrastructure has finally grown to a point where services requiring good, or excellent, user experience can be delivered in an optimal manner.
Furthermore, the evolution of the office space from centralised and corporate owned employee application devices to a flexible Bring Your Own Device (BYOD) approach is moving the trust model from physical devices to application-based authentication, thereby increasing the need to redefine the rules for video delivery.
These changes are putting pressure on network infrastructures to keep up with the growth of those services.
I have therefore asked Thomas Kernen, Consulting Systems Engineer, to provide me with some insight into those changes. Thomas leads Cisco’s participation in many video industry and standards fora. Read More »
Tags: byod, Evolving office, medianet, video, vpn
I’ll never forget my first day as a brand new high school teacher. As a young college graduate (with absolutely no experience teaching and a one-hour course on classroom management), I stood stiffly in front of the room on that hot end-of-summer day, afraid to crack a smile. Thankfully, a more seasoned teacher had taken me to lunch the day before school started, so I at least had a pretty good idea of how to set up my grade book, allocate points to assignments, and fashion a seating chart.
Read More »
Tags: collaboration, Connected Educator Month, connected learning, edtech, education, Internet of Everything, TelePresence, video
For the last few years I have had a growing conviction that my workplace collaboration tools were fundamentally broken and needed to be reinvented. So, last year when I was given the opportunity to join Cisco as the leader of their collaboration business I jumped at it. The way we work has changed dramatically over the last twenty years. The expectation that you can work from anywhere, at any time, has become the norm. Change is always hard within IT, but, as you read in my last post, it is the companies that embrace these new models of work who will benefit from a more innovative, efficient, and happier workforce.
Let’s face it, our primary collaboration tools were invented over twenty years ago when “working” looked very much like what you see in the popular TV show Mad Men – what I call the “Don Draper era.” A time when you went into the office, sat at your desk, had a physical landline, and a desktop PC loaded with legacy business tools; an environment that assumed we would always be in the office during normal business hours and behind the walled garden of IT. Fast forward to 2013 and look around, the way we work today is fundamentally different than the way we worked twenty years ago, yet many of our business IT systems and tools have been slow to catch up. In frustration, many employees are turning to the collaboration tools they use in their personal lives such as Dropbox, FaceTime, Gmail, Evernote, and Facebook to get their work done.
The rise of cloud and mobility have driven an acceleration in consumer technology so quickly that today, ironically, Read More »
Tags: business collaboration, Cisco, cloud, collaboration tools, conferencing, Integrated Collaboration, mobility, unified communications, video