Building Custom Call-Center Solutions for Attentive Client Service
RZF, the IT Department of the Ministry of Finance in Germany, needed a quality call center service to connect and organize all of the calls coming in over 28,000 IP phones and Jabber clients on the network. Read how Recos IC, a Cisco Preferred Solution partner, used Cisco CUCM and Jabber APIs to build a seamless user experience for RZF.
Enjoy a No-Compromise User Experience with Cisco Jabber 12.7
With Cisco Jabber 12.7 we’ve created a contemporary new look for Jabber, giving your users a modern experience that they expect from their enterprise applications.
Top 10 Smart City Trends for 2018
Did you know that Smart Cities are poised to drive significant change in how we work, play and learn in 2018? Thanks to the explosion in big data analytics capabilities and mobile, real-time video/information sharing, historians may someday look back on this year as the fulcrum upon which technology and government fully meshed to turn […]
124th IACP Underway: Law Enforcement Tech to be highlighted
Cisco is excited to be a Platinum Sponsor for the 124th Annual IACP Conference and Exposition in Philadelphia. Every year, the International Association of Chiefs of Police (IACP) brings together Law Enforcement leaders from around the nation to learn, network and problem solve about the hot topics in their industry. And this year’s theme, Solutions […]
Crisis Communications: Digital Channels Deliver Fast Disaster Relief for Business
Digital transformation creates connected experiences in business crisis communications and disaster response.
Cisco: Helping Banks Help Customers
How many times have you been at an ATM and wish that you had a bank teller to help you? In Malaysia, customers that use the Bank Simpanan Nasional (BSN) now have the luxury of getting their banking done at an ATM but also having that human touch. That’s because BSN is employing virtual teller […]
Customer Spotlight: Central Georgia Technical College Creates Blended Learning Environment
For most colleges with multiple campuses, connecting separate locations is a challenge, but Central Georgia Technical College (CGTC), located in Macon, GA, faces a taller order than most: its campus systems extends across 12 counties that total the size of Delaware state! To address lower-than-average student retention rates CGTC decided to reevaluate its teaching model. […]
Customer Spotlight: Idaho Transportation Department Creates Cohesive Communications Environment
While Idaho isn’t a very populous state, with only 1.5 million people, it stretches across 83,000 million square miles. The Idaho Transportation Department (ITD) is responsible for all transportation-related efforts in that area, from highway construction to the Department of Motor Vehicles. But with only 1,800 employees, that can be a real challenge! As ITD […]