The annual Passenger Terminal EXPO is underway this week in Barcelona. The event provides a powerful international platform for the airport and airline sectors to interact and share common issues, goals and solutions about the airport industry, with a particular and unique focus on the terminal.
Cisco’s partner SITA has a very strong presence at the event with various speakers on the industry trends as well as booth and demos. One of these is the iFlow platform which uses Cisco’s MSE as a core component.
The Airport industry is one of the most researched industries with very solid and proven metrics and clear ROI measures. Some interesting statistics recently reported include:
Airport IT Investment trends:
- IT spending in Airports has grown by 12% CAGR since 2010,
- with IT spend in Airports in 2013 representing 5.43% of their revenues (up from 4.9% in 2012)
- 90% of Airport CIO’s (or technology chiefs) expect further increases in 2014 and beyond. Read More »
Tags: ad, airport, analytic, cmx, connect, connected mobile experiences, experience, expo, hospitality, Industry, location, location-based, mobile, mobility, operations, passenger, satisfaction, SITA, terminal, travel, trend, wi-fi, wifi, wireless
A recent article in the Wall Street Journal featured a hotel that will soon be using mobile technology to bypass the check-in process. Guests will have the option to check-in through their smartphone and also use their smartphone as their room key.
The benefit of this new check-in and room key innovation is two-fold: the hotel guests will benefit from the pure convenience of it and hoteliers can help maintain a secure property.
However, automated check-in and the ability to use mobile devices as a key to the room is only one aspect of the entire technology stay. This is just one component of what’s possible and what’s going to be expected by guests visiting hotel properties in the future.
There is a tremendous demand by the guests to simplify and enhance their interaction with the hotel. According to a recent HVS London study, more modern hotel guests value experiences and the feeling of “being connected” over traditional hotel luxuries. With this in mind, the future of a connected guest experience does not begin and end with new keyless door entry capabilities.
In fact, the new technologies happening in hotels are also happening across various industries. New mobile capabilities in retail, education and transportation are creating new ways for customers, students and citizens to receive engaging content that can transform their experience. Some examples include:
- Retailers can offer shoppers mobile updates when they are in the store about new products and special sale items.
- College freshman can receive turn-by-turn directions to landmarks, buildings and events – all based on the student’s schedule and current location on campus. Read More »
Tags: architecture, Cisco, CiscoMobility, connected mobile experiences, future of mobility, hospitality, mobility, network, wi-fi, wifi, wireless
Are you at #NRF14 this week? Join us in Booth 1954 and learn about our solutions to integrate next-gen technology into retail.
Superheroes and their super strengths have long captured our imaginations. Today, such daydreams – and abilities are getting just a bit closer to reality.
When your smartphone meets the Internet of Everything (IoE), it will make some common activities, such as shopping, a bit more super. Mobility has already assumed a central role in the retail experience, but how are increased contextual capabilities emerging across the entire customer journey?
This blog discusses how some retailers are connecting people to people and people to things, while tapping superpower abilities and making their brands and product experiences distinct.
With the superpowers of smartphones and IoE, retailers can insert themselves into crucial conversations with the customer by offering price matching, access to expanded inventories, suggestions, and shopping lists. All of these combine to keep shoppers engaged and moving along the journey – and beyond.
Read the full article: With IoE and a Smartphone, You Can Shop Like a Superhero
Tags: Cisco, CiscoMobility, connected mobile experiences, connected retail, future of mobility, Internet of Everything, IoE, mobility, network, retail, security, wi-fi, wifi, wireless
This week CES was once again held in Las Vegas with in excess of 100,000 people in attendance.
Cisco demonstrated a number of CMX and IoT related things this week.
Firstly “The Internet of Everything: On The Go”
In the Cisco booth some future thinking was applied with a concept that imagines the shopping experience with a simulated retail environment: “BigBox.” While shopping at BigBox, visitors can walk through a combination of experiences involving location-based data, video, predictive analytics, security cameras, and sensors – designed to help retailers enrich the shopping trip for their customers, and more efficiently manage their stores.
Somewhat scary for some and exciting for others, while all the time enabling retailer increase their bottom line and deliver improved and personalized shopping experience to the consumers.
The next demo “Starlight Resort” was a combination of CMX, and Small Cell capabilities in the hotel resort environment. Read More »
Tags: advertising, analytics, business, CEO, CES, CMO, cmx, connected mobile experiences, customer service, Executives, internet, IoT, lbs, location, location based services, location-based, mobile, operations, planning, retail, security, shopping, technology, thought leader, venue, wifi, wireless
With the adoption of the Internet of Things and Internet of Everything, advances in mobility and next-generation Wi-Fi are driving faster speeds, higher signal quality and more reliable connectivity, but how are they changing the way we think about mobile security?
As more people connect to both wired and wireless networks via smart phones, tablets and laptops, security will continue to be a top concern. New Wi-Fi models, such as Beamforming and Wi-Fi Direct, are helping drive mobile devices to the faster, more secure 5GHz band, therefore offering secure ways to enable the Internet of Everything to connect more people, processes, data and things.
As mobility trends drive new expectations from networks, a strategic and architectural approach to secure mobility is essential, and next-generation Wi-Fi makes this possible.
Read the full What Next Generation Wi-Fi Could Mean for Secure Mobility blog to learn more.
Tags: 11ac, Cisco, CiscoMobility, connected mobile experiences, future of mobility, mobility, network, security, wi-fi, wifi, wireless