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Supporting Veterans in Transition to Civilian Life

Within the next five years, more than 1 million armed forces personnel are expected to transition from U.S. military to civilian life. As our veterans return from deployments such as Iraq and Afghanistan, many of them will need new jobs to support their families – and additional training to get those jobs.

Unfortunately, our veterans typically experience higher unemployment rates than the national average and sometimes have difficulty matching their skills and training with jobs in the private sector. That’s why Cisco established a corporate veterans program in 2011 to support veterans and their spouses. We provide funding, training, technical expertise and technology to help them through what can be a difficult transition period. Read More »

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Introducing the Cisco IT eStore and a Service Catalog for BYOD

June 25, 2013 at 8:30 am PST

Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device.

As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex and confusing. We had a number of different internal sites (aka “stores”) within Cisco, each offering different systems for employees to request services.  This complexity impacted the user experience and productivity of these employees.

In order to simplify the employee experience with Cisco IT, we made the decision to consolidate all these different systems into a single online service catalog – effectively a unified e-commerce storefront for our IT services – where our employees could find services they needed to do their jobs.

We thus created Cisco IT’s “eStore”.

Our goal was to improve employee satisfaction, decrease support costs, and increase employee productivity. We had to find a way to increase adoption and transparency of our existing IT services.

Cisco IT knew that a platform to consolidate these services into one unified service request system could be built on top of Cisco Prime Service Catalog, our own end-user portal and service catalog solution. This solution provides enterprise IT management capabilities that enable entitlement, approvals, service taxonomy control, and even chargeback.

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VIRL Saves the Day!

One of the themes of my posts is that the overall ONE strategy, including virtualisation, would create an environment for network systems development that would meet the expectations of systems developers accustomed to the “enterprise” style of software development.

An enterprise systems developer expects the required systems resources for software development to be readily available for development and test purposes. When those resources constitute web application servers and databases, this is trivial with virtualisation, and generally unremarkable in today’s enterprise environments.

When those resources constitute expensive, high-end, routing and switching platforms, though, life is not that straightforward. A major part of a network engineer’s time is spent on obtaining, connecting and configuring network equipment for demonstration and test purposes. You can’t just try an idea out when it occurs to you, as the required network platforms often can’t be available when, and in the configuration, you want.

But imagine what you could do if those network resources were available at a click of a button. What if network engineers had the same capabilities as software engineers to create virtual environments of near perfect fidelity? Well, with the technology of the Virtual Internet Routing Laboratory (VIRL), that we are demonstrating at Cisco Live in Florida, that possibility is getting closer. Read More »

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IoE – The Technology Transition of All Transitions

When you think about the technology transitions that have happened in just the past 20 years and the number of connections that have been enabled, it’s truly mind boggling. The world wide web was just in its infancy in 1993. The first smartphone was introduced less than 10 years ago, and by 2012, that number had grown to one billion. Today, we have more than 10 billion connected devices. As the number of things connected to the network increases – from data, voice, video, and smart devices to new breeds of applications – the opportunities for new business value increase exponentially. The potential value at stake across private industries alone is estimated to exceed $14.4 trillion by 2022.

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The Next Generation of the Internet

We’re moving quickly into the next phase of the Internet, and that space is being created by the Global Environment for Network Innovations (GENI), sponsored by the National Science Foundation.

Open and broadly inclusive, the GENI research project is designing an updated replacement for the current Internet. A new frontier would include faster data speeds, new approaches to network security, and a wide range of new features and functionality. And because it’s open, this virtual laboratory offers opportunities for researchers to test new network strategies at scale, without disrupting Internet traffic. By taking “virtual slices” (entire virtual networks running on the same physical infrastructure), many different versions of a new Internet can operate in parallel.

So how are engineers playing in this digital sandbox?

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