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Introducing the Cisco IT eStore and a Service Catalog for BYOD

June 25, 2013 at 8:30 am PST

Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device.

As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex and confusing. We had a number of different internal sites (aka “stores”) within Cisco, each offering different systems for employees to request services.  This complexity impacted the user experience and productivity of these employees.

In order to simplify the employee experience with Cisco IT, we made the decision to consolidate all these different systems into a single online service catalog – effectively a unified e-commerce storefront for our IT services – where our employees could find services they needed to do their jobs.

We thus created Cisco IT’s “eStore”.

Our goal was to improve employee satisfaction, decrease support costs, and increase employee productivity. We had to find a way to increase adoption and transparency of our existing IT services.

Cisco IT knew that a platform to consolidate these services into one unified service request system could be built on top of Cisco Prime Service Catalog, our own end-user portal and service catalog solution. This solution provides enterprise IT management capabilities that enable entitlement, approvals, service taxonomy control, and even chargeback.

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VIRL Saves the Day!

One of the themes of my posts is that the overall ONE strategy, including virtualisation, would create an environment for network systems development that would meet the expectations of systems developers accustomed to the “enterprise” style of software development.

An enterprise systems developer expects the required systems resources for software development to be readily available for development and test purposes. When those resources constitute web application servers and databases, this is trivial with virtualisation, and generally unremarkable in today’s enterprise environments.

When those resources constitute expensive, high-end, routing and switching platforms, though, life is not that straightforward. A major part of a network engineer’s time is spent on obtaining, connecting and configuring network equipment for demonstration and test purposes. You can’t just try an idea out when it occurs to you, as the required network platforms often can’t be available when, and in the configuration, you want.

But imagine what you could do if those network resources were available at a click of a button. What if network engineers had the same capabilities as software engineers to create virtual environments of near perfect fidelity? Well, with the technology of the Virtual Internet Routing Laboratory (VIRL), that we are demonstrating at Cisco Live in Florida, that possibility is getting closer. Read More »

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IoE – The Technology Transition of All Transitions

When you think about the technology transitions that have happened in just the past 20 years and the number of connections that have been enabled, it’s truly mind boggling. The world wide web was just in its infancy in 1993. The first smartphone was introduced less than 10 years ago, and by 2012, that number had grown to one billion. Today, we have more than 10 billion connected devices. As the number of things connected to the network increases – from data, voice, video, and smart devices to new breeds of applications – the opportunities for new business value increase exponentially. The potential value at stake across private industries alone is estimated to exceed $14.4 trillion by 2022.

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The Next Generation of the Internet

We’re moving quickly into the next phase of the Internet, and that space is being created by the Global Environment for Network Innovations (GENI), sponsored by the National Science Foundation.

Open and broadly inclusive, the GENI research project is designing an updated replacement for the current Internet. A new frontier would include faster data speeds, new approaches to network security, and a wide range of new features and functionality. And because it’s open, this virtual laboratory offers opportunities for researchers to test new network strategies at scale, without disrupting Internet traffic. By taking “virtual slices” (entire virtual networks running on the same physical infrastructure), many different versions of a new Internet can operate in parallel.

So how are engineers playing in this digital sandbox?

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Nexus 1000V Winning Multiple Awards; VXLAN Scaling with BGP and More on Display at Cisco live!

June 24, 2013 at 4:00 am PST

Cisco Live Orlando EntranceCisco live is here and the news and awards around the Nexus 1000V cloud networking and services platform just keep rolling in. Last week we announced the Citrix NetScaler 1000V virtual application delivery controller, which will be sold by Cisco. The Microsoft Hyper-V version of Nexus 1000V was officially released this month, and just like its VMware vSphere companion, there is a free version users can download and deploy. On the heels of its release the Nexus 1000V for Microsoft Hyper-V won the Best of Show in the virtualization category at Microsoft’s Tech Ed Conference.

Best of InteropAwards just kept piling up for the broader portfolio as Nexus 1000V InterCloud, our secure hybrid cloud connectivity solution, won a Best of Interop award in Tokyo this month. And just to show the marketing team is pulling its weight, a Nexus 1000V InterCloud video won a prestigious Silver Communicator award in the Online video/ B2B category.

There’s lots of new stuff to talk about Cisco live as well. If you recall, in February I discussed enhancements that Cisco was making in the Nexus 1000V portfolio to eliminate the requirement in VXLAN for IP Multicast. [Those enhancements are now shipping in a new Nexus 1000V release 2.2, full code string 4.2(1)SV2(2.1).] This new version even supports virtual switching for up to 128 hosts and 4096 virtual ports for greater scalability.

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