ITIL

ITIL is simply a set of best practices for IT service management (ITSM). Over many years, IT practitioners have followed ITIL to manage the lifecycle of traditional IT-services. However, with the rise of cloud services, it’s changing how we launch, support and retire services. With it, comes the question about how relevant ITIL is: “Can […]

The acronym SIAM stands for Service Integration And Management, and it is a hot topic in the world of IT Service Management…..but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number of large service partners to a model of managing a larger number of smaller […]

What happens when the camera stops rolling? Often the conversation doesn’t stop, and sometimes we don’t either. Welcome to a special After Hours edition of Engineers Unplugged, where we do a deeper dive into the earlier conversation with Colin McNamara (@colinmcnamara) and Jay Cuthrell (@qthrul) around DevOps, the evolving way of working, and the pros/cons […]

Welcome to another exciting episode of Engineers Unplugged! This week, Colin McNamara (NEXUS IS @colinmcnamara) and Jay Cuthrell (VCE @qthrul) talk methodology and the evolution from linear to continuous delivery. How do software cycles impact the software defined world? Trend or next gen? You decide. This is a great look inside the process, complete with […]