IT management

Blog post

Discovering and Managing your Office Personalities

One of the fascinating aspects of being an IT manager of a distributed company is discovering the office personalities. Not people personalities like “the office joker”, but how each office itself has a personality of its own. The challenge of managing technology in these environments is learning the idiosyncrasies of each location and then guiding […]

February 11, 2014 2 min read
Blog post

Introducing the Cisco IT eStore and a Service Catalog for BYOD

Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device. As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex and confusing. We had a number of different internal sites (aka “stores”) […]

June 25, 2013 2 min read