In the bustling world of retail, the customer experience reigns supreme. Retailers are continuously seeking innovative ways to enhance customer engagement and satisfaction. One pioneer in this endeavor is Room & Board, a modern furnishings retailer, which leverages advanced technology to redefine the retail experience for its clientele.

Redefining Customer Engagement

Room & Board places a strong emphasis on building lasting relationships with its customers. Central to this commitment is the provision of personalized services, such as its renowned free design service. Whether in-store or remotely, customers receive expert guidance tailored to their individual preferences and needs. By harnessing technology, Room & Board ensures a seamless and immersive shopping journey for each customer.

Fortified by a Secure Networking Foundation

To support its customer-centric initiatives, Room & Board has partnered with Cisco to establish a secure networking infrastructure. Cisco Meraki MR access points and cloud-managed switches provide reliable wireless coverage and performance across Room & Board’s retail locations. Moreover, the adoption of secure access service edge (SASE) architecture enhances the security and scalability of the network, safeguarding customer data and optimizing operational efficiency.

Streamlining Operations for Optimal Efficiency

Operational efficiency is crucial in delivering exceptional customer experiences. Room & Board streamlines network and security operations through Cisco’s integrated solutions, empowering its IT team to focus on strategic initiatives. By consolidating management systems and leveraging comprehensive data insights, Room & Board enhances agility and responsiveness, ensuring seamless operations across its retail locations.

Your trusted technology partner in retail

Room & Board exemplifies the transformative impact of technology on the retail experience. Through strategic partnerships with Cisco, Room & Board has redefined customer engagement, setting a new standard for excellence in the industry. From personalized services to secure networking foundations and streamlined operations, Room & Board continues to innovate and elevate the retail experience for its customers. As the retail landscape evolves, Room & Board remains committed to harnessing technology to deliver unparalleled experiences and drive sustained success in the retail industry. Explore our portfolio explorer to uncover more retail use cases and discover how innovative technology is transforming the shopping experience.


Adriana Soto Ruiz

Audience Marketing Manager

Cisco Customer Solutions Marketing