#contactcenter

2 min read

Cisco offers quick deployment and flexible terms to get organizations up and running with cloud-based Webex Contact Center in just 5 days.

1 min read

Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.

3 min read

Thanks to new AI models, Cisco is empowering contact centers with access to the most “uncommon knowledge”, creating insightful and predictable patterns of reality, shaping positive customer experiences.

4 min read

Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities

1 min read

See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.

2 min read

Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.

3 min read

Cisco’s AI-powered, data-driven customer experience management solution blends with contact center to improve customer experiences at every touchpoint in their journey.

5 min read

Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences

3 min read

AI is transforming traditional call centers into Cognitive Call Centers by transforming today's multilanguage challenges and making translation between languages a cinch.