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#contactcenter

February 5, 2020

COLLABORATION

Introducing Webex Contact Center Enterprise [Webinar]

2 min read

Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.

January 30, 2020

COLLABORATION

Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences

3 min read

Cisco’s AI-powered, data-driven customer experience management solution blends with contact center to improve customer experiences at every touchpoint in their journey.