Join our Webinar: Transforming the Contact Center with Artificial Intelligence
Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.
Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX
Guest Forrester Research and Cisco Contact Center explore the relationship between CX and customer service to create customer-centricity and customer experience success
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
Cisco Contact Center noted for focus on AI, flexible cloud, and UCC capabilities, among other features by industry analyst firm Aragon Research
Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers
Cisco innovates with artificial intelligence-powered solutions (CCAI) that augment contact center performance and enrich agent and customer experiences.
Join our Webinar: Cisco and Selligent Deliver a Complete View of Customer Experience
ZK Research, Cisco, and Selligent discuss how companies can proactively improve customer experiences by having full visibility into all aspects of the customer journey.
Cisco Introduces Webex Experience Management “Voice of Employee” Work from Home Solution
Cisco helps companies and call centers check the pulse of their employees as they work from home.
Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program
Cisco Contact Center virtual assistant solutions powered by Google Cloud Contact Center AI available to automate inbound traffic and improve customer experience during times of crisis.
Cisco’s Global Contact Center Survey 2020 Reveals What’s on the Minds of Contact Center Leaders
Read about what contact center leaders are thinking and how to turn challenges into opportunities during times of crisis.
A Message to Our Customers: Your Agents Can Work From Home with Your Cisco Contact Center Solution
Here is how Unified Contact Center Enterprise and Unified Contact Center Express customers can quickly expand or activate additional work-from-home call center staff to remain productive.