call center solutions

April 27, 2020


Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.

April 23, 2020


Architecting Work-from-Home Solutions that Scale

See how Cisco worked with India's government to overcome strict VoIP policies restrictions and enable call center employees to work from home.