July 23, 2015

COLLABORATION

Reduce Costs and Increase User Adoption of Video

3 min read

Yesterday I took my car to get a dent fixed. It was one of those dents that, while barely visible, required a lot of time and expense to fix. (In fact, you had to kind of crouch down and look very closely at the underside of one panel to see it.) But given that it […]

July 21, 2015

COLLABORATION

Bringing Our “A” Game: Cisco Again Recognized as a UC&C Industry Leader by IDC

2 min read

I’ve noticed that many business clichés have been invading my language. I’ve been trying to be proactive in curbing the habit. Needless to say, it’s not working. So instead of trying to cut back, at the end of the day I’ve decided to push the envelope and give 110% to using as many as possible in this […]

July 20, 2015

COLLABORATION

Transforming Customer Care with the Cisco Collaboration Cloud

2 min read

Customers are interacting with organizations in many different ways – from voice to email, chat and social media – using a variety of devices including smartphones and tablets. Many organizations are still figuring out how to deal with the evolving customer who is using any channel, any device and at any time. You need collaboration […]

July 16, 2015

COLLABORATION

Get Unplugged with Cisco Spark Product Managers

3 min read

A few weeks ago, we brought a video crew up to the Cisco Spark office in San Francisco. We asked product managers Taylor, Renaldo, and Eric to show us Cisco Spark and chat about product development. Given Taylor is a former Stanford football player, Eric used to do standup comedy, and Renaldo is just “the man,” […]

July 13, 2015

COLLABORATION

Solving Customer Problems with Flexible Solutions

2 min read

I recently flew from Heathrow to San Diego to attend Cisco Live. About an hour in and the cabin crew started serving dinner. It was a full flight...

July 9, 2015

COLLABORATION

Cisco Collaboration at Tech on Deck

1 min read

This week I had a great opportunity to participate in the first ever Tech on Deck with Robert Scoble and Scott Jordan. Tech on Deck is being broadcast from SCOTTeVEST’s headquarters in Ketchum, Idaho, which happens to be a mile away from Sun Valley where the annual Allen & Co. Conference is taking place. This […]

July 8, 2015

COLLABORATION

“Seeing is Hearing” – Where Video Really Makes the Difference

2 min read

I love hearing customers talk how they’ve conquered communications challenges using our technology. It’s exciting to be a key part of their journeys and successes. A recent conversation with such a customer affected me in a powerful and personal way that I haven’t stopped thinking about it. It was late afternoon at a recent technology […]

July 1, 2015

COLLABORATION

Provide Service at Your Customer’s Convenience

2 min read

As consumers, we have many options in how we browse, research, and purchase products today.  We expect more freedom and flexibility in how we work with retail companies. Forward-looking companies strive to improve their customers’ experiences and provide flexibility without compromising quality. However, some industries are considered conservative and rigid. Financial institutions are often seen this way. […]

June 30, 2015

COLLABORATION

Small Business – Make it Big with Positive Customer Experience

2 min read

Last week, I had an opportunity to attend an event for small and medium-sized businesses. It was an amazing experience. The business leaders there shared a passion for their solutions and a desire to take their companies to the next level and “make it big”. In a technology-enabled world, the features and functionalities of a […]

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