May 28, 2015

COLLABORATION

Mobile Growth is Key Focus at 2015 ICMI Contact Center Expo and Conference

3 min read

The explosive growth of mobile offers the greatest opportunity for contact centers. If the consensus among those at ICMI’s Contact Center Expo and Conference is any sign, mobile is the place to focus. But while there’s consensus about mobile, there isn’t consensus on a standard definition of mobile customer care. Many consider mobile to be just […]

May 27, 2015

COLLABORATION

Innovative Benefits of Cisco’s Collaboration Core Infrastructure Approach

2 min read

Many of the products that make up the Cisco collaboration core infrastructure are “best-in-class” solutions that deliver significant benefits in their own right. Used together, their benefits become amplified. Together, they create a comprehensive and powerful end-to-end collaboration solution. Designed to work together, the components complement and extend the value of the other components, creating […]

May 27, 2015

COLLABORATION

13 Reasons to Check Out Collaboration at Cisco Live

1 min read

After a purely unofficial, nonscientific process filtered by my somewhat skewed sense of humor, here are 13 compelling reasons to check out all that Cisco Collaboration has to offer from June 7th to 11th in San Diego.

May 19, 2015

COLLABORATION

The Days of the Mad Men Office Are Over: Create a Digital Workspace

2 min read

We’re accelerating the speed at which we generate, test, and bring ideas to market. New digital work styles with social platforms, mobility, cloud, and video conferencing allow us to move faster. To stay competitive and agile, companies are knocking down boardroom walls — physically and virtually. They’re turning toward a digital workspace where employees can […]

May 18, 2015

COLLABORATION

The Collaboration Zone (or Communication Manager Grows Up)

1 min read

Imagine if you will, a company hosting its first-ever global sales meeting – online. Virtually connecting 140 salespeople in 12 countries and as many time zones. It could have been a nightmare, but the meeting went off without a hitch. How? Well, let’s start with Cisco Unified Communications Manager (Unified CM). Yes, the Cisco IP […]

May 13, 2015

COLLABORATION

Key Components of the Cisco Collaboration Core Infrastructure

1 min read

So, you’ve decided to introduce a collaboration solution to your organization. You’ve thought about the benefits you want it deliver: flexibility, expandability, and interoperability. And you want the user experience to be easy enough for everyone to use — not just the engineers or executives. Great. You are on the right path. But what next? […]

May 12, 2015

COLLABORATION

Making Teamwork Simpler

3 min read

I thought I’d spend a few moments to share a little about what we’re working on in the Cloud Collaboration Technology Group at Cisco. Simplifying collaboration has been top of mind. But it’s been evident that we needed to think about it differently this time. There is a new type of worker that has emerged […]

May 6, 2015

COLLABORATION

For Better Collaboration Try Breaking The Rules

3 min read

I recently read an article Why Getting It Wrong Is the Future of Design. It speaks to how innovative design changes often come from doing things that would be considered completely wrong. The article focuses on art, graphics, architecture, theater, movies, tableware, and even video games. Then I read this line “I was following the […]

April 30, 2015

COLLABORATION

Don’t You (Forget about Employee Engagement)

2 min read

Tonight I’m heading out for a huge slice of nostalgia. I’m going to see 1980s pop group Simple Minds. No doubt there’ll be much reminiscing and swaying of...

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