In my last post I talked about the impact that low-effort experiences can have on customer satisfaction. I singled out my home broadband provider for criticism, and so thought it only fair that I talk about a recent great experience I had with them.
Last month, my provider sent an email telling me that they’d proactively upgraded my home broadband service to 50Mbps. All I had to do was replace my old cable modem/router. The process couldn’t have been simpler. The new modem was delivered with pre-configured settings. All I had to do was connect it, power up, and enter the network ID and password onto my devices.
Contrast this experience with lengthy and complicated installations that customers often face when installing multiple communications and collaboration solutions from multiple vendors.
For small and medium-sized businesses in particular, with smaller IT teams, it is critical that solutions are easy to deploy, manage, and use. So we’ve taken a different approach.
The Cisco Business Edition 6000 consolidates multiple virtualized collaboration applications into one server solution that is right-priced and right-sized for small to medium sized businesses. IT departments can rapidly deploy voice, video, messaging, or presence solutions, starting with their highest-priority use cases — and add additional functionality later. Read More »
Tags: BE6000S, Cisco, collaboration, customer experience, midsize, Radio 538
We are so excited that for the second year in a row, Cisco Small Business has been chosen as a Top 100 Small Business Influencer.
Ved Sharma, Dir/GM, Cisco SMB Services states, “I could not be prouder of our teams whose combined efforts continue to make Cisco Small Business products and services an industry-leading preference for our customers. Our focus on reaching the Small Business community via Facebook, Twitter and other social media avenues helps us to engage with and communicate to small and mid-sized companies. ”
The Small Business Influencer Awards are presented to those who are influential to small businesses in North America, through the products, services, knowledge, information or support they provide to the small business market.
The Champions are selected by a panel of judges steeped in the small business market, based on the following criteria;
- advocating on behalf of small businesses,
- providing products or services that address the unique challenges faced by small businesses,
- revolutionizing how small businesses do business or how they solve business challenges,
- helping small businesses grow,
- or otherwise impacting small businesses in a significant way.
Says Anita Campbell, CEO of Small Business Trends and one of the co-founders of the Awards, “Influencers are those who play crucial roles in the small business ecosystem, but who often are in the background. The Top 100 Champions have distinguished themselves in some way. Check out the Cisco Award. The Small Business Influencer Awards enable the small business community to nominate and show their support for those that influence and support them.
Read more about the Cisco Small Business portfolio: http://www.cisco.com/cisco/web/solutions/small_business/index.html
Read more about Cisco Small Business Services www.cisco.com/go/smbservices
Read and participate in the Cisco Small Business blog http://blogs.cisco.com/smallbusiness/
Thank you everyone for helping make us a Top 100 Small Business Influencer!
Tags: award, cisco_small_business, influencer, midsize, services, smallbusiness, small_and_mid-size, small_business, Small_Business_Services, smb, Top_100
Forget the best of both worlds. Ritchie Bros Auctioneers have found the best of three worlds with their network. This midsize company enables fast, secure bidding for customers, provides hassle-free mobile access for employees, and detailed network reports with no effort for IT.
Ritchie Bros. Auctioneers is the world’s largest auctioneer of heavy equipment and trucks. They sell billions of dollars of unused and used equipment at hundreds of unreserved public auctions each year. What’s even more impressive is that they are able to do this with only 1300 employees worldwide.
Auctions are very time sensitive and require a synchronized effort. This leaves little room for errors and interruptions. Read More »
Tags: byod, Cisco ISR G2, Cisco Unified Access, Connected Constuction, construction, EN, IWAN, midmarket, midsize, mobile, Mobile Auctions, Mobile Bidding, mobility, network, Online bidding, Public Auctions, security, small business, smb, UA, wifi, wireless
With its fast-growing economy, India faces significant challenges in meeting the energy needs of its population and industry. And given the growth of the renewable energy sector, the Indian Renewable Energy Development Agency (IREDA) was established in 1987 to promote, develop, and extend financial assistance for projects involving renewable energy generation, energy efficiency, and conservation. IREDA recognized the need to optimize use of its resources and leverage technology advances to better serve its constituents.
To improve the efficiency of its increasingly complex operations, IREDA sought to replace its aging heterogeneous campus network infrastructure with a scalable, unified solution. Key requirements included superior reliability and security as well as energy efficiency to foster the agency’s values while providing cost savings. There was an immediate benefit in lowering network energy consumption and the network would be the tool to both help ensure the security of confidential information and provide high performance for applications such as video.
How did this renewable energy agency approach deploying a network that would be scalable and power resilient while optimizing network efficiency? Click to read the full blog
Tags: Cisco, confidential, Energy, financial assistance, india, ireda, midsize, network, performance, project, reliability, renewable energy, security, switch, technology
Off the top of your head – how would you describe a successful company that is growing fast?
- Has intimate customer knowledge
- Provides great customer service
- Is agile and responds quickly to changing requirements
- Considered a great place to work
These are just a few characteristics that jump into my mind.
My colleagues recently produced the video Be Everywhere with Video Collaboration (PLXX) to show how effective video collaboration can be. It highlights many of the characteristics I’ve listed above. Although fictional, the company depicted in the video reminds me of some of the small and medium sized marketing agencies I’ve worked with in the past. They show a real can-do attitude, but with enhanced and accelerated service using business quality video collaboration.
So, why haven’t more medium-sized organizations adopted video technology? A colleague recently told me that “93% of the conference rooms in the world don’t have Read More »
Tags: Cisco, collaboration, complex deployments, conferencing, midsize, SX10, video