Cisco Unified Contact Center

Equipping the modern healthcare workforce

Are you old enough to remember professional work life before the internet? If so, you know that way the world works is changing—fast. And yes, that includes healthcare.

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Small Business – Make it Big with Positive Customer Experience

Last week, I had an opportunity to attend an event for small and medium-sized businesses. It was an amazing experience. The business leaders there shared a passion for their solutions

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Cisco Ships Millionth IVR Port

Cisco achieved a major milestone in the interactive voice response (IVR) industry in December, 2013 as we shipped our one millionth IVR port.  This includes cumulative shipments of new ports

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