We are proud to announce that the Cisco IT internal implementation of Cisco Prime Service Catalog, dubbed the Cisco IT “eStore”, was honored (and ranked #25) in the InformationWeek Elite 100 awards this week – as one of the most innovative uses of business technology in 2014. You can read more about the awards here.
(If you haven’t heard about Cisco IT’s eStore, be sure to check out my recent write-up about eStore. You can also read the case study here, and read more from Adel du Toit who blogged about Cisco IT’s initiative here last June.)
The Cisco IT eStore was also nominated as a finalist for a Consumerization of IT in the Enterprise (CITE) award. Stay tuned as the award winners will be announced at the CITE conference at the end of this month.
We are thrilled to see Cisco IT being recognized for it’s internal Cisco Prime Service Catalog deployment. It’s a great testament to the innovative partnership between our product engineering teams and our internal IT organization.
That’s not all … This week at Interop Las Vegas, adjacent to the InformationWeek Elite 100 awards ceremony, was the announcement of the new Cisco Mobile Workplace Solution – where Cisco Prime Service Catalog serves as the unified IT storefront for mobility services (you can read a great overview of the new solution from Jonathan’s blog post here). We showcased a live demo of the award-winning Cisco IT internal implementation of the Cisco Prime Service Catalog: the Cisco IT eStore.
As enterprise IT organizations adopt and implement their mobility strategies, they are learning just how much their end users expect and need in today’s increasingly mobile environment. For example, they need a simple, easy-to-use, and automated solution for ordering all of the mobility and other workplace services an IT organization may offer – rather than having separate portals for requesting smartphones, tablets, mobile apps, desktop software, laptops, or BYOD services. A unified service catalog and single access point for all IT services increases workforce productivity, with a better employee experience and improved satisfaction with IT.
As Jonathan describes in the blog post linked above, organizations typically begin from a device-focused approach. IT often focuses on corporate-liable devices or employee owned devices, providing an easy way to onboard these devices and access basic services. Then, organizations progress to the application-focused phase, where the enterprise leverages mobile applications to provide productivity and empower employees.
The third and final step in the enterprise mobility journey is experience-focused. After having fulfilled the initial device-focused and app-focused stages, organizations are becoming experience-focused and prioritizing service automation to improve the employee experience and provide an easy-to-use, automated self-service experience.
Read More »
Tags: awards, Cisco IT, CITE, data center, Enterprise, eStore, information week, interop, it-as-a-service, mobile, mobility, service automation, Service Catalog, TechWiseTV, workspace
Editor’s Note: This post is a response to EN Mobility Workspace. Please see that post for full context.
A colleague of mine here at Cisco, Jonathan, recently spoke well to the Evolution of Cisco Mobility Workspace Journey. Like all technologies, there is an adoption and engagement cycle based on maturity and risk level. We begin at the device-focused phase with a simple “get me on the network.” Following is the application-focused phase, “now that I am on what can I do with my ability to move around without a wire and work anytime and anywhere.” And the final is the overall experience, which is tailored to the user based on who they are, where they are, what they need or can do. And one can argue the next mobility phase for organizations is IoT (Internet of Things) as more single purpose devices (not necessarily with a user behind it) move to the wireless network.
What is critical to point out is the consistent requirement (not a nice to have) for security as the mobile user experience expands. Why is this so important? According to IDC over 47 percent of organizations see security enhancements required with their mobility initiative. The questions to consider are:
- What are the secure mobility issues today and potentially tomorrow?
- What are the implications?
- What is likelihood of these threats?
The top secure mobility concerns noted by numerous surveys indicate the following:
- Data protection
- Application access
- Lost and stolen device
- Rogue devices
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Tags: application access, cyber security, data protection, interop, lost device, mobile, MobileIron, Ponemon, rogue device, security, stolen device
Cisco has been playing a critical part for retail, healthcare, hospitality and transportation organizations to gain an understanding of how end-users move throughout an organization’s physical location. This is done through our Cisco Connected Mobile Experiences (CMX) solution.
With all the valuable information CMX provides, the demand for even more accurate data has been growing. Location accuracy has been a hot developing field and, as I mentioned in announcing our Best of Interop Finalist status in the wireless category last week, Cisco’s taken the lead in redefining how this location-based data is acquired.
In the past many solutions have relied on the probing performed by the mobile device to acquire location-based data. In recent months this approach has shown diminishing returns. The underlying issue is that this data is reliant on how frequently the mobile device probes an access point. A couple issues that arise include:
– Mobile device manufacturers are reducing the frequency of device probing to conserve battery. This reduces the number of data points collected and impacts the accuracy of the data
– Different manufacturers probe the access point with varying frequency so some devices deliver more accurate information than others skewing the location analytics data.
At Cisco’s annual Partner Summit event we are revealing some key areas of focus for the upcoming Cisco v8.0 release. Although the list is not inclusive of all new functionality, I would like to highlight some steps we are taking to bring CMX to meet the ever-evolving demand for location-based data.
Step 1: Increasing Data Resolution Read More »
Tags: accuracy, accurate, activity, analytic, API, App, application, battery, Cisco, ciscops14, connect, data, data packet, data point, Development, device, ecosystem, end point, End User, environment, event, frequency, in-house, interop, location, location-based, luncheon, mobile, mobile app, mobility, network, organization, partner, probe, probing, product, rssi, Scalability, scale, sdk, software, solution, tech, technology, user, webcast, wi-fi, wifi, wireless
With Interop less than three weeks away, we were doubly excited to learn that Cisco APIC, the controller for our Application Centric Infrastructure (ACI) fabric, and the Cisco Nexus 9516 switch have been selected as Best of Interop 2014 Finalists in the categories of Software Defined Networking (SDN) and Data Center Networks respectively. As you may recall, when we announced ACI and our series of Nexus 9000 switches back in October, we announced that APIC would be the software controller for the application-centric policy model, and would be available in Q2, CY 2014.
As we get closer to that general availability date, Interop is a great venue to unveil more aspects of the ACI fabric, the policy model, and key APIC features. If you aren’t going to be in Las Vegas the first week of April, now may be the time to start making plans as we gear up for some exciting ACI news and events, and hopefully bringing home these Best of Interop awards.
This first video discusses Cisco APIC:
And this second one highlights our newest Nexus 9000 switch, the Nexus 9516:
But wait, there’s more… Read More »
Tags: ACI, APIC, application centric infrastructure, Best of Interop Finalist, interop, Nexus 9000, Nexus 9516, OpenStack
Cisco has been placing a lot of emphasis on delivering solutions that provide insights and understanding on how customers, patients, visitors and communities interact with their physical environments. Mobility and leveraging mobile devices in the environment has revealed itself as a very powerful way to gather critical business intelligence. This business intelligence is highly impacted by the resolution of the location-data and the demand to improve resolution and accuracy is increasing quickly. Apparently, this has not been missed by UBM. This year Cisco is honored to be selected as a Best of Interop Finalist for the Wireless award category for our innovations in improving location data resolution calculations.
It’s an honor to be recognized for our innovation and technological advancements in wireless, and we wanted to share a bit more about our submission with you.
What are Location Data Resolution Calculations?
Many systems acquire location analytics by relying solely on the probing that occurs from a mobile device to an access point. Unfortunately, this approach is delivering diminishing returns. It puts location analytics at the mercy of the mobile device vendors. What I mean by this is that as mobile device manufacturers look to improve mobile devices in regards to OS, drivers and battery life they are reducing the frequency of the probing from the mobile device. In addition, different mobile device manufacturer use different probing intervals. The need to do this makes sense from the mobile device manufacturer perspective, but it has an impact on the accuracy of the data acquired when representing movement of end users in the physical environment. If a user is recognized when they walk in the environment and then is identified a minute later, there is a lot of movement that can occur in that time. But the analytics only sees two data points and draws a straight line. Not a very accurate representation.
Cisco is leveraging what we know best, the network, to supplement the device probing. Bringing in network data allows us to gather higher data resolution regarding mobile device movement, equating to a more accurate representations of end user movement in the environment.
Why is This Important? Read More »
Tags: access point, accuracy, analytic, AP, battery life, data, device, driver, granular, interop, interval, location, mobile, movement, network, OS, Packet, probe, probing, resolution, rssi, Scalability, scale, wi-fi, wifi, wireless