Cisco Spark
Transforming Customer Care with the Cisco Collaboration Cloud
2 min read
Customers are interacting with organizations in many different ways – from voice to email, chat and social media – using a variety of devices including smartphones and tablets. Many organizations are still figuring out how to deal with the evolving customer who is using any channel, any device and at any time. You need collaboration […]
Get Unplugged with Cisco Spark Product Managers
3 min read
A few weeks ago, we brought a video crew up to the Cisco Spark office in San Francisco. We asked product managers Taylor, Renaldo, and Eric to show us Cisco Spark and chat about product development. Given Taylor is a former Stanford football player, Eric used to do standup comedy, and Renaldo is just “the man,” […]
Cisco Collaboration at Tech on Deck
1 min read
This week I had a great opportunity to participate in the first ever Tech on Deck with Robert Scoble and Scott Jordan. Tech on Deck is being broadcast from SCOTTeVEST’s headquarters in Ketchum, Idaho, which happens to be a mile away from Sun Valley where the annual Allen & Co. Conference is taking place. This […]
How Cisco Scored a Spot on TWiST
1 min read
If you don’t know about the podcast series, This Week in Startups (TWiST), hosted by my friend Jason Calacanis, it’s worth checking out. Jason is a legendary investor and media mogul who has his fingers in every part of the tech industry. Each week, he brings CEOs, business founders, venture capitalists, angel investors, and tech […]
Should I Use Cisco Spark in my Contact Center?
2 min read
It has been more than a year since I started using Cisco Spark. And it has been a year of learning and changing how I work with my...
We’re Ready for Orlando (And I Don’t Mean Disney)!
1 min read
Did you know… There are so many attractions in Orlando that it would take the average traveler 67 full days to experience every one of them? If you ate breakfast, lunch, and dinner at a different Orlando restaurant every meal, it would take you five years to eat at all 5,300+ of them? We’ve packed […]
Collaboration Notes from Cisco Live: Wednesday Wrap-Up
6 min read
You know it’s a star-studded day when the morning starts with Rebecca Jacoby, the afternoon features Rowan Trollope and Jonathan Rosenberg, and the night ends with Steven Tyler and Joe Perry wearing this year’s freshly minted Cisco Live hat. Yes, Wednesday was a busy day. If you somehow missed it, the word of the week […]
11 Reasons to Visit Collaboration in the CLUS World of Solutions
1 min read
Check out what Cisco Collaboration has to offer at Cisco Live this year. Our team has more good guidance! I'm pleased to present 11 fantastic reasons to visit the Collaboration neighborhood in the World of Solutions.
Collaboration Systems Release 11: Innovation and Integration for the Best Experience
2 min read
If you’ve been following Cisco Collaboration, you know that we’re focused on the experience. The whole experience: Product experience for users Sales and support experience for partners Purchase, deployment, and management experience for administrators The market continues to centralize on unification of voice; video; messaging and presence; conferencing; and extending communications to customer and team […]
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