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A staggering 94 percent of consumers will shop Amazon for gifts this holiday season, and 59% of them will start on Amazon. Here's what to focus on for the future of digital retailing.

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More than ever before, today’s consumers have more options about what to buy and where to buy it. With each interaction, they choose which retailers they support with time, attention, personal data, dollars and social capital. That’s no small investment to make, and as a result customers turn to retailers and brands that not only […]

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Cisco’s Global Retail team announced a new paper at the Cisco Live show in Las Vegas from Cisco and our retail research partner PSFK, Inc. “The Future of Retail” report supplement defines ten pillars of customer experience, showing how brands, retailers, and solution providers are finding new ways to engage, connect, and create a vibrant […]

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Cisco Live Las Vegas is right around the corner on July 10-14! This year’s theme is “Your Time is Now” to take advantage of what Cisco and our partners can offer to transform your business with digital. Digital puts customers in control, and retailers have a unique chance to leverage today’s new technologies to provide […]

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“Over the last five years we have witnessed a radical shift in shopper behavior fueled by the seismic impacts of mobile and social.” That’s how Piers Fawkes, founder of leading edge research firm PSFK introduces his latest report: The Future of Retail. Indeed, the way consumers shop is changing in all sorts of ways. Whether they’re in-store, at […]