The Worst Problem in the Retail Industry? Turnover.
Retail has one of the highest turnover rates in any industry. The Hay Group reports a median turnover rate of 67 percent for part-time retail employees. I doubt any of us would be too challenged to list the problems driving this high turnover: Retail jobs are considered boring and repetitive, with little training and low […]
Live #CiscoChat June 22nd – Creating a Mobile and In-Store Personalized Shopping Experience for Today’s Digital Cons …
“Over the last five years we have witnessed a radical shift in shopper behavior fueled by the seismic impacts of mobile and social.” That’s how Piers Fawkes, founder of leading edge research firm PSFK introduces his latest report: The Future of Retail. Indeed, the way consumers shop is changing in all sorts of ways. Whether they’re in-store, at […]
The Delivery Experiment: My Week of Living Digitally
One of the hottest topics at NRF this week has been delivery systems. Recent research by Cisco Consulting has found that delivery is one of the top concerns of not only retailers, but of shoppers as well. I now have personal experience of this: Just before the holidays, my husband and I ran an experiment: […]
Retailers Must ‘Catch and Keep’ Today’s Demanding Digital Shoppers
Retailers are entering a new era of consumer shopping behavior fueled by the digital world in which we live. The explosion of digital content has major implications for retailers across...