Back to School 2017 Takeaways on the Customer Experience
Back to school (BTS) 2017 is officially in the books, and retailers are getting ready for the upcoming holiday season. Now is the time to reflect on key lessons learned for retailers. This year’s back-to-school sales were projected to be the most successful in the last five years, with total combined spending for college and […]
Can Retail Associates Be Your Competitive Advantage? Act Now. Empower Them.
Long wait times. Out of stock challenges. Pricing inaccuracies. Dissatisfied customers. Operating in the physical world of retail can be tough. And more often than not, the retail associate takes the heat for painful situations like these given that they are on the front lines. Day after day the associate wakes up, pours a big […]
Live #CiscoChat June 1st — Associate Productivity in the Digital Age
To create an amazing, customer-first shopping experience, you need the right customer, associate and business data — and the right digital capabilities. Join the #CiscoChat June 1st at 10am PT/1pm ET.
The 5 Critical Components of a Secure Store
In my last blog post, we discussed how the Cisco SAFE methodology can help you to implement a reliable security solution for your store. This approach can help you define and address each threat to the retail branch with corresponding security capabilities, architectures, and designs – guiding you to a complete security solution against everything […]
Securing Your Retail Network with Cisco SAFE in the Age of WannaCry
Thousands of companies around the globe were affected this week by a major ransomware attack called WannaCry. Ransomware is a type of cyberattack that encrypts data until the user pays a specified fee, and is one of the industry’s top evolving cyberthreats. As these and other threats continue to proliferate, the Cisco SAFE Threat Defense […]
How to Better Manage Store Staff with Real-Time Analytics
A few weeks ago at NRF 2017, we spoke with a number of retailers looking to improve the customer experience in their stores. Challenged by today’s online competitors, brick-and-mortar retailers are doing their best to reimagine their stores with new services and technology. However, we also found that many of the same retailers were overlooking […]
Keeping up with Cybersecurity Threats in the Digital Age
Retailers are embracing and adapting to digital innovations to keep pace with rapidly-evolving customer demands. Online and mobile purchases continue to increase exponentially. According to Deloitte, 58% of consumers have used their mobile device to browse an online shopping website or app. In fact, double-digit growth of e-commerce is expected globally until 2020, as retailers […]
Delivering a Frictionless Shopping Experience with a Digital Foundation at the Core
Retail’s Big Show, the National Retail Federation (NRF) Show 2017, is coming New York City. More than 30,000 attendees from around the world will come together to learn about the technologies and solutions that are helping to redefine the shopping experience.