Reimagining Customer Value with Artificial Intelligence
Artificial intelligence (AI) can glean and utilize material insights from the data flowing across Cisco networks. As such, how should we think about AI in the context of company transformation?
API Scaling, Security, Serverless API-ing and GraphQL – Hot Topics at the NordicAPI Platform Summit
I was lucky enough to hit Stockholm for the NordicAPI Platform Summit at the beginning of last week. It’s one of only a few all-API focused events held internationally, so given a (probably unhealthy) chunk of my life has been about APIs and all that comes with them, I was geekily excited about it. If […]
Three Key Takeaways from Cox Communications’ Customer Presentation
I recently spoke with a select group of Cox Communications’ customers. The audience consisted of CXOs in gaming, healthcare, education, and the public sector. I was impressed with the dedication and commitment they showed to urgently solving the very difficult challenges of thriving in a world of digital disruption. Here are the top three insights […]
Uniserver Makes Cloud Infrastructure Look Easy
Leading cloud and IT services provider in the Netherlands, Uniserver, is using Cisco Virtual Topology System (VTS), to make its data center simpler, more flexible, and much more responsive to customer needs.
Fast Tracking Network Automation
Traditional telco operations support systems (OSS) have tended to focus on point solutions that provide specific functions in their own attempt to automate networks. However, this approach has often failed to live up to its promise.
Insights for Customers from GSX 2018
Cisco recently wrapped up its annual worldwide sales conference, and while much of the content and conversations were directed toward our salespeople, all of it was focused around our most important audience—our customers. I had the privilege to present to more than 3,500 sellers, to update them on Cisco’s transformation and how we are enabling […]
Cisco Accelerates Digital Transformation with Enterprise Agreement Launch
This is exciting. It has been just over a year since my first blog in which I stated, “To win in today’s market where disruptive startups and agile competitors are advancing on all sides, digitizing the enterprise to infuse greater agility and innovation is critical. This means transforming your operating model, which includes reimagining products […]
Voice of the Customer: Key Insights from the Cisco Beat at Allianz
As Chief Digital Officer for Cisco, nothing is more important to my work than listening to and understanding our customers. Digital disruption is a strategy driven by the voice of the customer and it means you must listen more intently than ever before. This is why I hosted the March Cisco Beat—our monthly company employee […]