Whew! Black Friday and Cyber Monday came and went quickly this year! With these two biggest annual shopping days coming earlier every year and more and more consumers taking advantage of outstanding online shopping opportunities, we decided to host a #CiscoChat just for those of you in the retail industry to discuss your discoveries.

During the Chat, we heard from retail experts and influencers about this year’s biggest shopping trends and how mobility impacts consumer behavior. Retail experts also shared insights on what they are doing to provide frictionless customer experiences and discussed the notable security challenges of being a retailer in a consumer world increasingly driven by online purchasing. If you missed our discussion, you can check out a recap on Storify.


To everyone who joined our #CiscoChat, thank you for your contributions. We hope you all give yourselves a little break before you start preparing for Black Friday and Cyber Monday 2017!

Follow us on Twitter: @CiscoRetail 



Kathryn Howe

Director, Healthcare Digital Transformation, Cisco Americas

Customer Value Acceleration/Business Transformation