When building a customer success team and making your case for more investment in the initiative, the most striking misunderstanding you may have come across is that a customer success team is a cost center and just provides really good customer
I’ve spent a lot of time on the road over the last few months. Europe. Asia. Canada. Latin America. And everywhere I go I talk to our partners. The one constant: frustration over their ability to have a deep conversation with customers about
The Internet is the lifeblood of the digital economy. And in the digital economy, there is no growth, no life without the connectivity delivered by
Most of us get into the holiday spirit this time of year. Time spent with friends and family, gift giving and reflecting on our many blessings creates a positive glow for the majority. But that feeling of gratitude doesn’t have to start and end with
Recently, InfoWorld, a top IT publication, recognized Cisco’s powerful SDN solution, ACI, with the Editor’s Choice award based on an impressive overall review score of 9.6 out of 10. We’ve...
You have become what you deem as a master of Social Media – you have a nice number of followers, your prose is pithy and engaging, but yet something is...
Partners often ask me, “How much can I make on services?” It’s a great question. The answer is almost always, “More than you’re making right now!” Let’s start with the sheer size of the services market. According to IDC, this will be over a $1
Building a successful recurring revenue business is a common challenge facing Cisco partners. From service contract renewals to upsell and cross-sell opportunities, we know that post-sales initiatives often take a back seat, causing you to miss out on
As you remember, we launched Security Everywhere last June during Cisco Live, San Diego. Since that time we have received tremendous response from our mutual customers and you, our partners. To further decrease the risk of security threats, on
