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The Power of Insight: The Role of Data and Analytics in Customer Success


November 10, 2015 - 2 Comments

Building a successful recurring revenue business is a common challenge facing Cisco partners. From service contract renewals to upsell and cross-sell opportunities, we know that post-sales initiatives often take a back seat, causing you to miss out on valuable and repeatable revenue gains. Even worse, by not staying on top of your customers’ post-sales needs, you risk losing their trust and their business.

So how can you turn things around? The answer might surprise you. It isn’t a more experienced sales team, or even more feet on the street. In fact, we’ve found that the key to a successful recurring revenue business is data science – information and analytics that deliver clear insight into the post-sale opportunities that exist across your installed base.

Impact of Insight

Data science is already playing a role at Cisco in predicting how customers will behave and ultimately buy. As part of this effort, we are working to use data and analytics to help grow our partners’ post-sales businesses by driving consistent engagement throughout all phases of the customer lifecycle – from the moment a product or service is purchased, to the point when it is adopted or implemented, to the time the customer is ready to renew or refresh that purchase.

Data science can also serve as a powerful force in building customer success. And that’s why the Cisco Global Customer Success (GCS) organization was formed earlier this year. The GCS team is looking at new ways to put data to work to empower our partners to enable customers to realize the full value of their Cisco investments.

What’s in it for you?

The easiest way to describe what data science can do for Cisco partners is this: it gives you the information you need to sell smarter, more effectively, and more profitably at every stage in the customer journey. With data science behind you, you can reach out to the right customers, at the right time, and with the right offers to quickly close more sales.

How can you get started putting your data to work for your business? We’d like to help, and we’ve lined up a partner-focused webinar on this topic on Dec. 15. Registration is now available online, and you won’t want to miss it as you gear up for a fresh start in the new year.

Webinar Details

Title: Impact of Insight: Data and Analytics in Customer Success

Date and Time: December 15 at 11:00 am Pacific

Register Now

  • Gain a better understanding of how data and analytics can improve your ability to build successful customer relationships
  • Learn how to use data in your post-sale recurring revenue initiatives to help you sell smarter and more effectively.
  • Discover how data can power customer success and better business outcomes, including uncovering new revenue streams, identifying upsell and cross-sell opportunities, addressing revenue leakage, analyzing customer buying behavior to predict selling motions and sales paths, and evaluating sales trends in the market.

customer success talk_dec15

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2 Comments

  1. Am trusting the webinar will add value to my cisco knowledge.

  2. very useful information on The Power of Insight: The Role of Data and Analytics in Customer Success