The National Park Rule
Have you ever juggled technical debt reduction with feature development? Come join us in a discussion for a way to manage cleanup.
Cisco Customer Experience (CX)
Why BT is Adopting Lifecycle Advantage with CX
As the world becomes increasingly digital, how do we enable our partners to support customers with their digital transformation journey? BT, one of our first global partners to adopt the CX Lifecycle model, provides a shining example.
Changing Customer Experience with the All New Webex Contact Center [WEBINAR]
Join industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol, on February 3rd, as they discuss the five essential elements for the contact center platform of the future.
Cisco DevNet Community 2020
Cisco DevNet is your home for everything programmability with Cisco. Join the global developer community, working with Cisco APIs, to drive innovation.
Our Journey to Delivering the Best Customer Experience
Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.
From Transactions to Collaborative Relationships-How 2020 Accelerated the Adoption of Customer Experience
When the playbook is unwritten, the team becomes even more important. Excellence is not preferred, it’s expected. Here’s what 2020 taught us about the need for a differentiated customer experience.
Pivot on a dime, transform over time: how Cisco defined talent agility
Half of what college freshmen learn today will be superfluous when they graduate. We all have to transform. Here’s what Cisco has learned.
Enabling Growth and Agility: Prioritize a resilient, adaptive, and transformative IT
In unpredictable times, organizations that invest in resilient, adaptive, and transformative IT are in the best position to stay ahead of the unexpected. Learn about the keys to surviving and thriving in this new reality.
How CX Is Driving The Future of Partner Profitability
Recently, at Partner Summit Digital, where the theme was Future Ready, we had the opportunity to share our newest CX innovations and strategies in a virtual partner event unlike any other in Cisco’s history. Here are the important takeaways that