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Cisco Achieves 31st TSIA STAR Recognition and 11th J.D. Power Certification

- December 19, 2017 - 1 Comment

Cisco continues to be on the leading edge, driving innovation and acceleration for our customers. Our commitment to quality customer service is no exception. For these reasons and many more, Cisco Services has been awarded its 31st STAR Award by Technology Services Industry Association (TSIA) along with the recently awarded 11th consecutive J.D. Power Certified Technology Service and Support (CTSS) certification – an honor that has never been accomplished by any other technology company.

We are thrilled to announce the receipt of our 31st STAR Award for Innovation in Expand Selling Programs. The STAR Awards offer companies the opportunity to showcase their commitment to outstanding innovation, leadership, and excellence. The awards span across eight service disciplines including: support services, customer success, education services, field services, managed services, professional services, service revenue generation, and expand selling.

When asked specifically about Cisco’s recognition, here’s what TSIA had to say:

“Cisco Systems took the prize in 2017 by driving innovation in expand selling throughout their enterprise. As their customers have struggled to evolve to digital networks and adopt the right solutions for their business outcomes, Cisco has aligned their product management and marketing to help make these choices easier for customers. They have empowered their service delivery teams to take ownership of the customer problem beyond just the simple fix… to drive home the change in culture. The end results included a 389% increase in services sold on DNA solutions and a 95% increase in software support services revenue. Congratulations Cisco!”

Our 31st STAR Award means that we will continue to offer new and innovative services that meet the needs of our customers’ businesses and help them stay ahead of the pace of change.

In addition to our STAR award, we received our 11th J.D. Power plaque in-hand. The J.D. Power Certified Technology Service and Support (CTSS) certification recognizes service quality and customer satisfaction in the services space.

To achieve this significant recognition, Cisco Services underwent a demanding evaluation process, which included a 6-week audit of our support policies and procedures, involving multiple global and partner locations. See all of the great details in my recent blog here.

So, what does this mean for our customers? Validation that the services we offer across the IT lifecycle will continue to help their businesses extract the most value from their IT investments.

We are humbled to be recognized and awarded for our services programs. Thank you to our amazing talent within Services for their continued excellence and to our customers for allowing Cisco to be a continued part of their digital transformations.

 


Disclaimer:  J.D. Power 2017 Certified Technology Service & Support ProgramSM, developed in conjunction with TSIA. For more information, visit www.jdpower.com or www.tsia.com.

 

 

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1 Comments

    Congratulations! As a TSIA member, I know TSIA and J.D. Power does their homework and this is very well deserved. A culture of owning a customer problem, valuing the relationship, reducing the customer effort and ensuring total customer satisfaction is not an easy task but will have a long lasting impact.