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John Stone
Senior Director, Digital Customer Experience
Customer Experience Organization
John Stone is Senior Director of Digital Customer Experience for Cisco and is a strategic leader in the Customer Experience organization.
A renewals and customer success automation expert and innovator, he has responsibility for driving recurring revenue, sales effectiveness and customer health for Cisco and its partners. John leads his team to leverage AI, analytics, content and automation technology and employ powerful IT channel enablement tools that optimize the customer experience and simplify the renewal process.
Articles
Avoid CX Disasters with These Three Digitization Strategies
3 min read
While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies:
