John Stone
Senior Director, Digital Customer Experience
Customer Experience Organization
Articles
Cisco Partners Have a New Superpower: Introducing Renewals Commerce Automation
3 min read
Renewals Commerce Automation, launched as part of the Lifecycle Advantage program, brings superhuman renewal powers to Cisco partners at a time when the channel has never been more complex.
How Top Brands Create Customers for Life
3 min read
Because the partner and customer experience (CX) is central to my role at Cisco, I’m always on the lookout for brands that get CX right – to learn from them...
How Digital Engagement Drives Customer Success for a Cisco Partner
2 min read
As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. John Stone recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase value across its global client base.
Avoid CX Disasters with These Three Digitization Strategies
3 min read
While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies:
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