Learning What Love Can Do
Director of Customer Experience, John S. shares his story of giving back to the city of Los Angeles with his family and learning what love can do.
John Stone
Senior Director, Digital Customer Experience
Customer Experience Organization
Articles
Lifecycle Advantage: Changing the Game for Customer Success
Cisco and partners can now work together to deliver customer success at scale. With Success Program Insights, Cisco provides partners the combination of customer data, rich insights and analytics, recommended actions and digital customer journeys they need to lead their customers through the lifecycle.
Cisco Partners Have a New Superpower: Introducing Renewals Commerce Automation
Renewals Commerce Automation, launched as part of the Lifecycle Advantage program, brings superhuman renewal powers to Cisco partners at a time when the channel has never been more complex.
How Top Brands Create Customers for Life
Because the partner and customer experience (CX) is central to my role at Cisco, I’m always on the lookout for brands that get CX right – to learn from them...
How Digital Engagement Drives Customer Success for a Cisco Partner
As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. John Stone recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase value across its global client base.
Avoid CX Disasters with These Three Digitization Strategies
While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies: