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John Stone

Senior Director, Digital Customer Experience

Customer Experience Organization

John Stone is Senior Director of Digital Customer Experience for Cisco and is a strategic leader in the Customer Experience organization.

A renewals and customer success automation expert and innovator, he has responsibility for driving recurring revenue, sales effectiveness and customer health for Cisco and its partners. John leads his team to leverage AI, analytics, content and automation technology and employ powerful IT channel enablement tools that optimize the customer experience and simplify the renewal process.

Articles

February 28, 2018

PARTNER

How Digital Engagement Drives Customer Success for a Cisco Partner

2 min read

As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. John Stone recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase value across its global client base.

February 19, 2018

PARTNER

Avoid CX Disasters with These Three Digitization Strategies

3 min read

While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies:

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